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All Sonos products will continue to work past May

4 years ago
23 January 2020
52 replies
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sanperez
Contributor I
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I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.

I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else.

I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

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Best answer by mark690 24 January 2020, 16:34

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Jgatie how do you know “It is technically impossible to make old software coexist with new, so these are the next best choices”

It may be hard or expensive or time consuming (or it may not) but why impossible?

Here’s one reason: Sonos often makes changes in their WiFi communications which makes adding an older unit to a newer system via WiFi impossible. You must connect it via Ethernet to add it, then it must update to the current software. If you allow new units to be on the newest software and old units to stay on the old, this difference in communications makes them incompatible. So you are going to say “So don’t make the changes", well some of those changes are wholly necessary (otherwise, why make them?) and the software cannot bring new functions, security, features, etc. without them. This is just one instance where the differences between old and new software makes running them concurrently impossible.