Why do I need to sign in
Why do I need to sign into a Sonos account to add a speaker? Sonos speakers disappear regularly then I would just go in an add them again. And now, this PITA has been made worse by making me sign in to add hardware I OWN inside my OWN HOUSE. Explain to me someone why I need to sign in?
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Userlevel 2
As a integration company that sells a lot of Sonos I have to tell you this new policy of one system per email must sign in is creating so many headaches for us as a company that we are now looking at alternative music systems for our high end residential systems. We do not want to have to have to deal with a spreadsheet that every tech needs to look at just to maintenance a system or add a device. This needs to go.
Hi, totally agree, make a the sign in optional (again) or just remove it. We have done without sign-in for years and were very happy. I feel Sonos is changing too much (including the white, to me very confusing, app update) lately and it's losing the love I once had. I don't want that but I can't stop it from happening.
Userlevel 2
Until recently I never had to link my speakers to my account. I have no intention of ever using Spotify. Why can I not add a speaker to a room without logging on? It makes no sense really, if people use Spotify then they can log on - why force everyone to follow along despite them having no interest in Spotify? If I have no internet connection would that stop me from adding a speaker/sub to an existing room? It strikes me that this is more to do with data gathering on customers than for any real reason. Can you change this so I only need to log on if I use Spotify, that would make more sense - you opt in to the service rather than forcing all Sonos customers to register details that are not required by Sonos.
Userlevel 2
"The sign-in is required to link the speaker to your Sonos account. This is necessary to use the Spotify Connect functionality (which I realize you may not use), and will probably have tie-ins to other services in the future, especially if Sonos wants to allow other native apps to be able to control Sonos speakers as well." -- I don't want speakers linked to my account. This is not for my benefit, it only helps Sonos' marketing department. If I decide to use Spotify Connect functionality, then I can create an account. As I have no use for Spotify I have no need for an account. My purchased Sonos equipment should work in my home, to play my music collection, stored locally without the need or recourse to some online account. This was how it has always worked, so this is not a technical problem it is based on a decision made most likely to harvest user account details.
It's a shame as I have been quite an evangelist for Sonos, recommending various products to friends and family, but I would hesitate to do so now, I don't want to explain to elderly relatives why they need to provide their details in order to listen to their music collection in their own homes.
It's a shame as I have been quite an evangelist for Sonos, recommending various products to friends and family, but I would hesitate to do so now, I don't want to explain to elderly relatives why they need to provide their details in order to listen to their music collection in their own homes.
Signing in every time a speaker drops out is a huge inconvenience. Please change this new policy so I don't have to go searching for, and entering my password every time I need to re-add a speaker.
I understand there will inevitably be issues with my wifi, or power supply that trips-up my speakers (and the entire Sonos system) requiring me to troubleshoot. Sonos should be working towards minimizing these issues and the requirement for me to re-install speakers, etc. Unfortunately, Sono's new requirement for me to log-in does the opposite, making these hic-ups more time consuming and more of a headache. I will no longer recommend Sonos to people unless they are tech savy and don't mind troubleshooting. I was going to give speakers to my 77 year old father-in-law but not now. I can only assume that Sonos is requiring the log-in because they are gathering information about me and my system. If they want to sell more speakers they should work to minimize system hic-ups and make registration and log-ins optional.
This is becoming maddening.
This is becoming maddening.
Posting here as I agree with the above summary, the user experience is terrible (signing in just to add a speaker!!) and hasn't been thought through; what indeed happens if you have no internet connectivity?!?!?!?! Even though the Sonos account thing has been around for ages, introducing a sign-in every time you want to make a change to *your* *own* *system* is just bonkers.
I'm afraid that all of us who have been using Sonos for years are being sidelined by the apparent desire of Sonos to make changes for changes sake and to ignore their most faithful supporters. Frankly, the produc development team need firing, and probably the Chief Operating Officer too, as each update we see seems to rob Sonos of the glorious simplicity and ease of use that the system had, say 5 years ago.
One way of getting your own back (if you are in the UK) is to submit a Subject Access Request and ask for ALL the private/personal information that Sonos have collected on you, they are legally obliged to respond in a short timeframe and it coud be quite interesting to see what information they actually keep! (do they, for instance, know what I called the last speaker I added to my Sonos network?!?)
"Used2B_a_FAN"
I'm afraid that all of us who have been using Sonos for years are being sidelined by the apparent desire of Sonos to make changes for changes sake and to ignore their most faithful supporters. Frankly, the produc development team need firing, and probably the Chief Operating Officer too, as each update we see seems to rob Sonos of the glorious simplicity and ease of use that the system had, say 5 years ago.
One way of getting your own back (if you are in the UK) is to submit a Subject Access Request and ask for ALL the private/personal information that Sonos have collected on you, they are legally obliged to respond in a short timeframe and it coud be quite interesting to see what information they actually keep! (do they, for instance, know what I called the last speaker I added to my Sonos network?!?)
"Used2B_a_FAN"
I totally agree with the comments made in this thread: I own my Sonos system for probably 10 years now. I have large music library myself and use it a lot to listen to my own stuff. It used to be simple, reliable, great! Then more and more SW updates were made... some of them added great features and new services for sure. But it is no longer as intuitive and simple as it used to be. As far as I can tell it is also not as reliable as it used to be (e.g., rooms dropping from the app, radio stations stop playing, etc. even though my internet connection is now probably 20 times as fast as it used to be;-) ). And then there is the account sign-in - no more comments necessary about that. I am also at the point where I can no longer recommend it to folks without some technology background. It's sad. I hope Sonos listens and goes back to the root and makes it a great system to listen to music.
I object to, to having to essentially ask permission from Sonos to use my own legally purchased speakers, in the privacy of my own home, there have been previous answers to the above question that suggest I should create a specific email account r some other rubbbish, just to be able to do this, it's also been suggested that this isn't a big deal, my problem is that the most recent software update from Sonos effectively deleted my rather than overwrote my system, which meant I had to install rather than reinstall the software on my PC, which meant losing my saved setting services names of speakers, music library settings etc and having to call sonos on 0800 026 1526 (UK) a hard to find phone number, then submit a diagnostic (which of course means being online) collect my spakers and plug them individually into the bridge to help them help me reinstall my speakers, up until now I been happy with the Sonos system its why I bought it, what I don't want to do is have a continuing relationship with Sonos other than updates, I don't use Spotify and whatever happens in this in the future happens in the future, but right now I just want to be able to use my system in its most simple from, I feel as though sonos still has its hand in my pocket after sale if they have this much control over my speakers in my own home does that mean that they can turn off turn them off or listin in? how much control do they have over my speakers without my consent, because to be clear they do not have my consent Sonos (they changed the rules after purchase) they tell me that this is a security measure, them having control over my speakers home speakers, so Sonos as if you read your own community support I would like in future to have to choose to opt in or out of any system, the same choice I have with every other system including Microsoft.
Hi Clovenguth,
I got a message somehow about your post here in my e-mail box. Just my two cents:
I've been dissapointed too and I don't need a spreadsheet for my system...;) I replaced my Sonos players with similar players from Bluesound. My experience is plain good: no registration at all to setup (and Spotify Connect works), dark interface which with the current app versions compared works far more intuitive (except the settings menus). To top this you get better sound, Bluetooth integration and better looks (although this depends on taste). More expensive however, but it's a more than capable alternative. But: same blurred lookout on the future developments as Sonos since also Bluesound is not transparent about future plans with the platform and you just have to swallow all upcoming changes, no matter how much you have invested. This is new reality it seems for loyal customers.
Maybe if Sonos is smart it ditches this "login" feature. But how long will you wait?
Cheers,
I got a message somehow about your post here in my e-mail box. Just my two cents:
I've been dissapointed too and I don't need a spreadsheet for my system...;) I replaced my Sonos players with similar players from Bluesound. My experience is plain good: no registration at all to setup (and Spotify Connect works), dark interface which with the current app versions compared works far more intuitive (except the settings menus). To top this you get better sound, Bluetooth integration and better looks (although this depends on taste). More expensive however, but it's a more than capable alternative. But: same blurred lookout on the future developments as Sonos since also Bluesound is not transparent about future plans with the platform and you just have to swallow all upcoming changes, no matter how much you have invested. This is new reality it seems for loyal customers.
Maybe if Sonos is smart it ditches this "login" feature. But how long will you wait?
Cheers,
Extraordinary poor judgment to force your customers to log in, in order to use Sonos; have you guys not learnt anything from the FB data abuse and the general trend among customers not wanting to log in/ share private information/ provide emails etc. Will be checking the requirements before buy Sonos again. Just bought a Player5 today
SONOS, I'm becoming very disappointed in your services. Why do I need an account to add back an existing speaker that has dropped - makes no sense to me at all. I have over $3K worth of SONOS products for the past 5+ years and every time you force a software update - things get worse. Now I have to go through 2 screens to see my favorites list and the new "summary" screen adds no value - just in the way. I purposely don't subscribe to Spotify (and others) who want to get credit card info and then include in the "small print" that you agree to automatic renewals...bad and shady business practice. You should not penalize those of us who don't use Spotify by forcing us to get an account. I get it that you want to sell more product, flood user's mail with marketing/promo, etc. You need to make this an "optional" step. I don't like having my information stored in any cloud (even though I know it's already out there) why would I want it even more places to be possibly stolen? I bought these speakers to use in my home and shouldn't have to "register" anywhere to use them and add an existing speaker back when it falls out of the system for whatever reason. In the past I've highly recommended your product...no more!! Very frustrating had to go through the entire password reset BS this morning to add back an existing speaker... step should have taken 5 mins...frustrating!!
I've just been had by Sonos. I couldn't play any music unless I went through the forced software update. Now I can't continue unless I sign in to Sonos to change the settings of the hardware I bought! What is up with that and how do I opt out of this? My hardware is basically being held hostage.
I for one am not buying anymore Sonos hardware if this is how it is now. It's absurd they can change the rules after several years and prevent people from using the equipment they bought.
I for one am not buying anymore Sonos hardware if this is how it is now. It's absurd they can change the rules after several years and prevent people from using the equipment they bought.
Userlevel 2
+1
how do you opt-out? you must agree to the new privacy policy, they really are not super clear what they will do with the new details, why do they need to know what I play in the bathroom, or that I have a speaker in the bathroom. You also must always sign on, and must update if you want to update your music library. I strongly agree with the above, the long term customers are being abandoned for sonos' smart-streaming aspirations, something I am not interested in and doesn't look like they are doing very well.
We are also an Integration company for high end homes. We used to put in about $10K of sonos equipment a month. Once the account set up was required we moved on. I am adding a play one to my personal system today and I forgot what a pain it is. I actually had to set up a new email account to get it all to work. Well, actually I'm still working on it. A great system brought down by information greed. What a shame.
There are two (or more) separate issues here: One, the privacy concerns of requiring people to give an email address to use the product, and Two, the need to enter the email and password every time you need to connect or re-connect a Sonos device. The privacy concerns can somewhat be remedied by getting a new free email account from gmail, but having to log in to add a device is extremely inconvenient when you are experiencing connection issues and trying to resolve them. Infuriating would be a better word, as I just spent the last two hours trying to get four devices connected and only succeeded with one. [Yes, I will call support, but that's beside the point.]
I'm afraid all the tin-foil hats raving on here about data gathering are just plain wrong. In order for Sonos to continue working with Spotify, or for that matter more importantly Alexa (both are massively widely used and desirable to end users of Sonos) the account system is REQUIRED. There is no way for them NOT to make you register each device with your account, there cannot be one system for one person and one system fore another. As an AV installer I agree it is a massive pain to have to put your password in to add devices but unfortunately they have no choice. And yes, even though us asking for clients passwords to set additional kit up has GDPR implications they still don't really have a choice. As a side note, if you are constantly having to re-add units to your account something is going wrong big time with your network environment. A registered box can be unplugged for a fair amount of time and then plugged back in and it should work, let alone dropping off the network briefly!
Userlevel 1
Made an account just to post a reply here, I'm so happy I'm not the only one having this issue! We are officially done with Sonos. Have used it for over 5 years, and it has been the go to Christmas gift when buying people things. I have never made an account ever. Today I go to add a new Sonos One to my home. The app says I need to log into my account, and then shows j************c@hotmail.com. NO idea who that is, doesn't match any email we have ever seen, doesn't match my initials, my husbands, we have no kids etc (plus who uses hotmail anymore?). Nothing I do would work, so finally I see an option to transfer speakers to a new Sonos account. I enter all my info, it then says my password is too weak, has to be 8 characters and include an uppercase and lowercase character. Are you serious? It's a goddamn speaker! My online BANKING is a 6 digit numerical password only, yet SONOS is soooooo secure that you have to use 8 characters with upper and lower.
I go through all of that, it says press play and volume up to add the speaker, I do that, nothing happens. Try for over 15 minutes, does not work. Finally gave up, returned the speaker to Best Buy plus the Sub and Playbar we bought 2 weeks ago, and am selling all the remaining equipment we have. What a total joke, thanks for locking me out of using my speakers.
I go through all of that, it says press play and volume up to add the speaker, I do that, nothing happens. Try for over 15 minutes, does not work. Finally gave up, returned the speaker to Best Buy plus the Sub and Playbar we bought 2 weeks ago, and am selling all the remaining equipment we have. What a total joke, thanks for locking me out of using my speakers.
Absolutely no justification for forcing me to sign in to use your product. There are enough companies out there holding so much of our data who have proven they are not trustworthy. Who are you collecting this for and selling it to? Forced signin is the reason I sold my GoPro. Will Sonos be next?
I hate being forced to update but Sonos is now forcing me to update or I can't use it. And to do that I need to register and to do that I need to accept your terms that I don't accept. Any loyalty I had is now gone. I paid you money for this product and I expect to be able to use it without all your arm twisting.
Userlevel 7
+21
haha - a followup tot he post above. We recently changed our corporate URL and know I can't even add a speaker to my system because I have to log into the old email account which no longer exists. Good by sonos forever!!!
I am also completely frustrated with Sonos. Recently - 1. I bought my mother in law a Play:1. In the past I just fired up the controller, the controller found it, and it played. Now I need to set up a Sonos account. What a hassle and waste of time.
2. When I returned to the USA my system could not see the Connect I use and asked me to set up an account blah blah this system used to be easy to use now it's nearly as hard as Apple stuff. Thank you Sonos for taking something which was beautifully easy and messing it up. Suppose I didn't have an internet connection when I was trying to set it up? What then? Guys you need to get back to basics and give us a music player which simply connects to the controller and works. This is what it used to do and it why I recommended it. I am much less confident about recommending Sonos now.
2. When I returned to the USA my system could not see the Connect I use and asked me to set up an account blah blah this system used to be easy to use now it's nearly as hard as Apple stuff. Thank you Sonos for taking something which was beautifully easy and messing it up. Suppose I didn't have an internet connection when I was trying to set it up? What then? Guys you need to get back to basics and give us a music player which simply connects to the controller and works. This is what it used to do and it why I recommended it. I am much less confident about recommending Sonos now.
More than likely that account belonged to an installer, and you could have switched it to anything you wish using the Sonos app. If security is your concern, you could have made it a one-off gmail or yahoo account. But don't let that stop a good rant.
I agree, terrible user experience. I have been trying for hours to add my 3 sonos speakers and the damn app won't let me because I get a recursive bug requiring me to sign in both on iOS and OS X. $1000 down the drain!
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