Need possibility of adding delay in addition to the normal 70ms

  • 25 September 2012
  • 167 replies
  • 12005 views

Hi, I'm very excited about Sonos, and recently upgraded AV Receivers to be able to seamlessly switch inputs from CD/DVD/Phono/Sonos while using the Autoplay function in Sonos. Fantastic idea, (and very surprised not everyone's doing this), BUT I find that my system is no longer in sync (the Sonos P3's and P5 are ahead of the sound coming through the Connect via Hifi). I did not have this issue with the lower end Denon 1911, but I do now with the 3313. I can add delay with the 3313, but that doesn't help me since it's the other Sonos modules that are ahead of the Denon. Adding the possibility of adding delay (in addition to the required 70ms for processing) would make my system whole again.

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167 replies

Userlevel 7
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Hi Bob_m10, thanks for reaching out. We'll make sure this is still on the request sheet and will add your interest to it. There isn't really any update to share on if or when as we don't talk about future development generally.

In some situations, using different inputs or toggling off DSP on the receiver will help with any delay happening between the two devices. Generally speaking, what happens is that the Sonos software has been designed specifically to keep all Sonos players in sync automatically, so your CONNECT and the CONNECT:AMP or other players are all playing at the same timing. The receiver is adding a processing delay once the audio gets to it from the CONNECT.

So the suggestion here that we passed on is to have an option to add a delay to other players grouped to the CONNECT, or to add a pre-buffer to the CONNECT, so that it was timed faster than other players when grouped. Again, no particulars to share on that request however.

Thanks again!
Whole hartedly agree that a delay feature is a must have. Come on Sonos! Your product is fantastic, however, when used with high end equipment like an AV receiver this is a feature that surely many people are crying out for?. I personally had no problems until I bought a decent yamaha av receiver and now I cannot use sonos in my living room due to the delay. Having the ability to control delay by zones/sonos controller would enable me to introduce a delay everywhere else but on the sonos connect which is connected into my amp.

Personally, if listening to music I don't have the AV amp doing any processing - it is all designed for stereo, so why would you need to have a stereo audio track in surround? It might be fun, but it isn't true music reproduction.


There are different ways and reasons to consume music. There's "listening to music," where I sit down in front of high quality speakers, put on a great album, and just listen. And then there's "enjoying music," where I put something on in the background while I work, or hang out with friends, or make dinner. Perfect fidelity isn't always the most important goal.

I have Sonos in a room with 5 in-ceiling speakers. People are typically listening from many points in the room, and the adjacent room. To get the true and proper stereo sound, you'd need to be reasonably close to centered between the left and right channels, but that's just not the reality of the way the room is used (and in-ceiling speakers aren't very good for that anyway). Letting the AVR do its "5 channel stereo" thing makes the music more even throughout the room, and is generally more pleasant to listen to in a casual setting. The room correction (Audyssey) also helps it sound better with the small and imperfectly placed speakers.

I have a nice system in another room that I can use if I want to listen to the highest-quality sound (though in that case I don't typically use Sonos as the source). But when it's a bunch of people over for dinner, the benefits of having all of the speakers playing music far outweighs the loss of fidelity.
Userlevel 1
Hello, Thank you all for the comments. This request has been passed on to our Product Development team for review.

This was 3 years ago and they have yet to solve this issue. I called Sonos yesterday and the reps suggestion was I run a separate amp off my receiver and remove the sonos amp that runs the other room.
THis defeats the entire purpose of sonos!

Sonos created a delay in the video/audio side for their playbar so they have the technology, just need to implement into the connect amp settings.
I agree, this feature is in my opinion a must have and something that SONOS should have integrated from the beginning. I think it's just stupid to say that all SONOS devices are in sync and the problem is the DSP in the AV-receiver. Well, yes, that's true, but nevertheless the problem is that the total system is not in sync, and SONOS is a part of that system. When I added two Play:3 to my system the seller tried to convince me not to buy any more SONOS-units because of this issue. Sadly I'm to deep involved in SONOS now so it's to late to switch.

Please just fix this!
I know you are aware that when connecting a Sonos Connect to an external receiver, there is processing of the signal at the receiver level. This of course leads to a delay between the output of the connect to the output of the signal to speakers attached to receiver. Which is fine when playing by itself. When grouped with a sonos 3 it causes a sync issue. I know it's not your fault, it's the receiver processing creating a delay. Do you have any plans to help us audiophiles? A delay setting to the sonos 3 or 5 would be a much welcomed feature.
Thank you. This reply was created from a merged topic originally titled Add a Manual time delay for separate zones.
Userlevel 2
Badge +3
Hi,
as many others report, when connecting the Sonos system through a modern A/V receiver (late 2012 Yamaha in my case) and listening to music both from the Receiver (via Sonos Connect) and from Sonos Players (typical "party" setup) there is a very significant delay coming from the speakers connected to the A/V receiver, which is caused by the processing happening in the receiver.
Without a simple delay compensation setting in the Sonos app the music is not in sync anymore, unless you listen to the speakers connected to the A/V reciever in "pure direct" modes and the likes, which means that usually you then listen to only 2 speakers out of maybe 7 which are connected to the system. Not good.
Net, WE NEED A DELAY COMPENSATION OPTION IN THE SONOS APP: MUSIC IS OUT OF SYNC WHEN PLAYED OUT TO AN A/V RECEIVER AND ONE OR MORE ZONE PLAYERS!! This reply was created from a merged topic originally titled Delay compensation feature needed.
Userlevel 5
Badge +1
Hello, Thank you all for the comments. This request has been passed on to our Product Development team for review.
I understand that Sonos have an awful lot of ideas and improvements to consider, but feel that this one is pretty fundamental. Whilst the problem is technically not one with the Sonos system, given that many people have digital receivers (which add a slight delay to playback where there is no "direct" mode), this improvement is vital for Sonos to claim that there is simaltaneous and synched music in each zone! This is the main reason I bough a Sonos system and the lack of any manual delay has led me to consider ditching the whole lot (rather than ditching my more expensive receiver). I certainly no longer have any plans to extend the system. Synched zone playback is a joke! So please do consider this [minor] update and let us know the progress of any thinking around it.
Userlevel 1
Just wanted to add my name to the list of folks requesting this feature.  I've got 7 Sonos speakers, and 9 non-Sonos speakers hooked up via a Connect and a Connect:AMP.  My Connect speakers - the ones connected to my fancy AVR - RUIN EVERYTHING by being hopelessly out of sync.  

The only solution so far is using "direct" mode which, of course, means ignoring all of the Connect speakers except for two (L & R stereo)...and then using some of the Connect-AMP speakers in place of the AVR speakers (yep, two speakers right next to each other all over the house, e.g., one for movie surround sound and another right next to it for music surround via Sonos).  

At the very least, if you either won't (or can't) add a delay, you ought to plaster a HUGE warning label on all Connects, so that people will know NOT to buy them if they want to mix them w/ stand-alone Sonos speakers.  (I wonder how many current owners would have skipped this purchase had they known ahead of time...)
+1
I'm experiencing audio delay on a Yamaha RX-V779 with coax connection. Would really like to see an audio delay option for all other Sonos devices.
Userlevel 1
Badge +1
Hello, Thank you all for the comments. This request has been passed on to our Product Development team for review.

This was 3 years ago and they have yet to solve this issue. I called Sonos yesterday and the reps suggestion was I run a separate amp off my receiver and remove the sonos amp that runs the other room.
THis defeats the entire purpose of sonos!

Sonos created a delay in the video/audio side for their playbar so they have the technology, just need to implement into the connect amp settings.


As a new Sonos owner it is unsettling that Sonos has not even answered the community directly here. This is clearly a troubling problem for their users. I suspect it is not something they can do easily and/or something they feel does not have a good return on their investment. It would be nice to get an official update.
I too was experiencing delay with my BOSE 5 speaker system using CONNECT. Then I noticed that I was connecting the CONNECT to the BOSE using the digital output. Normally, digital is better. But, it is the digital stream that feeds the digital signal processor (DSP) in the BOSE. The moment I switched from using digital/optical out in the CONNECT to the using the old timey analog output instead (and an old pair of those red/white analog cables), it was PROBLEM SOLVED!

It would also be important to pay attention to which input I am using on the BOSE (or any other receiver for that matter). If there is signal processing, it is most likely to be associated with the DVD, or SAT/cable inputs, since those kinds of source data have Dolby sound that needs to be "decoded." So in addition to only using analog cables, also use the AUX inputs on the receiver/BOSE equipment. That old timey input is the least likely to be routed through the internal digital signal processor. There is no need to defeat DSP (i.e. use "direct mode") if the input sound doesn't even go through those circuits to begin with.
Userlevel 2
Badge +1
+1
still an issue, was looking for a new AV receiver and not 1 of them was able to play 2.1 sound without there being an syncing issue. Spent hours with rep from Richer sounds seeing if there was a way round the issue using receivers from every manufacture but not one of them worked. Ones with direct mode will work (but sound is shocking when the sub isn't connected)
I just want to throw my hat in the ring as another user who's frustrated by this. The cheapie Chromecast audio has a delay adjustment, why can't this be implemented into the Sonos environment?



Hi Bob_m10, thanks for reaching out. We'll make sure this is still on the request sheet and will add your interest to it. There isn't really any update to share on if or when as we don't talk about future development generally.

In some situations, using different inputs or toggling off DSP on the receiver will help with any delay happening between the two devices. Generally speaking, what happens is that the Sonos software has been designed specifically to keep all Sonos players in sync automatically, so your CONNECT and the CONNECT:AMP or other players are all playing at the same timing. The receiver is adding a processing delay once the audio gets to it from the CONNECT.

So the suggestion here that we passed on is to have an option to add a delay to other players grouped to the CONNECT, or to add a pre-buffer to the CONNECT, so that it was timed faster than other players when grouped. Again, no particulars to share on that request however.

Thanks again!
+1 with the same problem using a Yamaha CX-A5000 processor which although is a few years old now was Yamaha's flagship on release.
Even in Pure Direct mode I'm getting a bit of lag which is the frustrating thing....

Come on Sonos, there's a hell of a lot of unhappy customers with this issue, surely this isn't too hard to implement with a software fix? If it is, why not tell us why it can't or won't be implemented?
thank you for responding Sonos. As an audiophile, I like your products but I love my B&W speakers. I had to return my Sonos 5, and connect. I kept one 3. Please let us know when you add this feature, so we can enjoy your great products even more!
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Don't let the boilerplate "this has been forwarded to development teams" get your hopes up. Look at the discussion forums. This was reported years ago but hasn't changed so it is either something they consider a non-priority or is something they can't change due to hardware limitations.
after reading this I don't want to spend my money on a sonos system, I need to wait until this is solved. I was hoping to buy my sonos speaker this month. please hurry up Sonos!!!
This is a crucial feature and it's stopping many of my friends/colleagues from getting a Sons system as they are audiophiles like me, with higher end receivers. For me, I have to choose between 3 zones (bedrooms and bathroom) or the living room. If I group all of them, the living room is delayed and it's impossible to listen to music. This ruins the Sonos experience. PLEASE do something about this! I want my high end surround receiver in the living room, but I want my Sonos zones to be in sync as I listen to a lot of music 😞
Userlevel 2
Badge +3
It seriously puzzles me how something so simple, at least in a basic form, it's not implemented yet. It's true that it could get hairy if you start mixing zones/delay and moving your Plays around, but for 99% of the people concerned by this issue a simple delay slider to be set per each zone which has the problem (one or more Plays combined with a receiver) would be enough to solve all issues. I would have already purchased a sub and another Play, at the moment i'm stuck and very worried about the future of my Sonos setup.
Userlevel 4
Badge +2
This must be a hardware problem with Sonos as, if it isn't, it should have been rectified years ago. I am absolutely flabbergasted that it hasn't been rectified or at least Sonos admit that it can't be fixed, but of course they wouldn't admit that as it would affect the sales of the connect. Well this problem has affected sales pure and simple (see all the posts above). If I'd known about this problem I would not have bought the connect. But also, now I know about the problem, I have no plans of extending my Sonos system further and I would have been in the market for the new playbar, the sub and more Play 5's. The connect is the weakest link in the Sonos lineup and Sonos have created and still market a product that lets the side down considerably and furthermore does not DO what it claims to DO and that is wirelessly SYNC music throughout your house.
This is an absolutely essential feature. Please implement it ASAP.
Sonos, any news on this feature?
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Any news?