Answered

Galaxy S10 : Freeze on Startscreen

  • 26 April 2021
  • 1 reply
  • 20 views
A

Dear all

 

When I’m starting the Sonos App from my Samsung Galaxy S10, then It never passes the startscreen. I just allways see this screnn, but no changes. I looks like a freeze.

Meanwhile my friends can connect to sonos and play music.

It also worked some time ago in the past.
Currently the App version is the latest 11.2.7 - updated on 30. March 2021)

 

Can you please help.

Regards

Alexander

 

 

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Best answer by Xander P 27 April 2021, 10:17

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1 reply

Xander P
Userlevel 6
Badge +15

Hi @abcdefgh, welcome to the Sonos Community!

Looks like your app has been reset, so it’s taken you back to the introductory splash page - if you swipe the screen to the left are you not able to proceed past this point, and then choose “Connect to Existing System"?

If not, it may be worth fully reinstalling the app, and rebooting your phone.

(I also notice you're on 4G in that screenshot, this shouldn’t prevent you from proceeding but you’ll need a WiFi connection to connect to Sonos :slight_smile: )

Let us know how you get on!

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