Answered

Device drop outs and visibilty

  • 17 April 2021
  • 4 replies
  • 57 views
J
  • JimD
  • Contributor I
  • 3 replies

I am a long time Sonos user (years).  I have changed room config and routers multiple times.  Until now I have never had any significant problems.  Now the app hardly ever connects to all (or sometimes any) of my 4 devices without restarting my phone or the router and / or a long wait.  I am reduced to using my Bluetooth connected speaker and am considering scrapping my Sonos (seriously).  I have fairly recently added a Play1 - the issue seems to have gradually worsened since.  Can anyone help?

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Best answer by GuitarSuperstar 18 April 2021, 13:19

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4 replies

G
Userlevel 7

Are you able to directly connect any Sonos speaker to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi
J

I could but will need to pull some cables- what would that establish?

G
Userlevel 7

Connecting one Sonos speaker directly to the router with an ethernet cable creates a SonosNet mesh network that can improve the network performance of all of your speakers.

"Receive with simplicity everything that happens to you." - Rashi
J

Ok and thanks - I’ll give that a go.

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