Hi
We have recently had to upgrade our router and since doing so I have been unable to access the sonos app on my phone as it keeps coming up with the message authentication error.
Everyone else in the family has no problem so I am wondering what I can have done wrong, obviously I have checked the password on the router and all is fine with everything except sonos. Any ideas.
Thanks in advance
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Userlevel 7
+20
Hi can you make sure that your phone is connection to the same Wi-Fi SSID? Is this an iPhone? If so please remove the app and then reinstall. Did you follow the steps in this article:
https://sonos.custhelp.com/app/answers/detail/a_id/1072?_ga=2.185345769.1707380335.1518595773-1491669311.1488879254
https://sonos.custhelp.com/app/answers/detail/a_id/1072?_ga=2.185345769.1707380335.1518595773-1491669311.1488879254
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.