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Hi. I had in issue with One that is still present on Beam 2. I can’t add Tidal to the Sonos App (connection error). Neverthless, Tidal sees the Beam and I can play music (it was very shacky on Sonus One, seems to be better on Sonus Beam) and also I can see it (the Tidal Song I’m playing) in the SOnus App. But every time I stop, everything starts again:the Sonos app ask again to add Tidal (with username, password and so  on) the registration is fine but connection error when I switch to the Sonos App-Tidal sees the Beam- I see the song in the Sonos App. Somehow it works, but I would like to add Tidal to the Sonos App.  

Apprentlly the reboot  did the job. Tank you vero muco.


Maybe see if rebooting the local router will resolve the matter for you and (if available) try a different mobile controller device. Also make sure there isn’t any security software, like VPN/Firewall etc; running on the mobile device too during the setup of the service.