Sonos stopped connecting to Music Services

  • 14 November 2019
  • 3 replies


My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.

Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.

Based on other answers, I have tried:

  • reinstalling the Sonos app
  • rebooting the router, Sonos Bridge and Sonos speakers & Connect

Nothing seems to work and I still get the same message under Music Services.

I ran a diagnostic after trying all these things again - the code is 1669624089.

Thanks for any advice!




Best answer by Potemkin 14 November 2019, 18:29

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3 replies

Take a look at your Sonos account settings. If there is no region associated in it, you won’t see any services.

Userlevel 7
Badge +23

What OS is your controller running on? Add Music Service is now unavailable on old stuff eg Android 6.

Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

now all works again!


thanks again!