Nobody's asking you to buy products you don't like. Go try some other brand, but please, spare us the drama.

Same issue here. Unable to add services. Still using S1 app because I use multiple Play:1, Play:5, One , One SL speakers and a Sonos Connect (wired to my stereo in the living room). Always sticked with S1 app because Play:5 and Connect aren’t compatible with S2 controller. Then I bought a Roam SL to have a portable bluetooth device. The only way to get the bluetooth functionality activated is by using S2 app which is absolutely crazy. Long story short (that’s an other story) I had to install a new ‘sonos’ system under the S1 app, adding all the speakers again (except the Roam SL) and now I can’t add any services any more. So currently my speakers are useless to my family !!!!!

Same here … S1 App can no longer add services!

If you’re running Defender, they released an update to their ‘definitions’ that blocks a lot of Sonos operations, although not all. Again, if you’re running Defender, try disabling it, and see if things show up. If they do, it might be worth providing the folks at MS Defender feedback from within the app.  There has been a post purportedly from a Defender team member saying they’re aware, and working on the issue.

However, if you’re not running Defender, I would absolute suggest that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

Same issue… S1 no longer allows me to add a new music service.  I’ve tried on 4 different iOS devices and it just spins forever and never populates the list.  Very annoying if this is the result of an update that wasn’t fully regression tested.  I know S1 devices are getting old, but this used to work fine.  I’ve got 19 S1 devices, so upgrading to newer hardware simply isn’t an option at the current upgrade pricing.  Hopefully this issue is seen as serious enough to warrant some attention, even if it only impacts users with older hardware.

I’m curious as to what Sonos Support said, when you called in?

Anyone with Spotify it may be worth trying to connect to your S1 system with the Spotify App to get at least some use out of it.

Same issue. I have an old S1 system. I haven’t added a music service for a while. I just subscribed to Apple Music.  Apple will not permit adding the service on the Sonos PC controller.  When I use the Android controller I get the same spinning icon on a blank screen. I do hope Sonos/Apple get this sorted soon. I was going to replace my two existing music streaming services with Apple Music and Apple Classical, but if this is not sorted I will have to cancel Apple when my free 30 days runs out.

Hi, 

Update my finding to solve the issue. I installed Windows/Mac Sonos software and I can add music services from PC. Then I can see the music service displayed on my iphone/Android Sonos S1. 

Hi All

I’ve looked into all your account details and locations trying to find a solid pattern here, but there really isn’t enough information to go on as of yet. I recommend that you all get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos systems and what they report. Hopefully, they will find solutions for you, but if not, we may at least be a step closer to identifying an issue that needs fixed.

I hope this helps.

Well, yesterday was a fun day with this issue. I spent just shy of 3 hours text chatting and on the phone with Sonos support.  I started the chat at 9:03AM.  During the course of the chat I explained several times that the list of music services was empty and the spinner kept spinning forever.  At 10:03AM (an hour after I initiated the chat) the rep is telling me to click on Add a Service and select the one I want.  Total failure to communicate.  By 10:16AM the chat rep finally told me I would need to call by phone and have someone help me.  A total waste of an hour.

The phone call was also frustrating.  The rep didn’t seem to believe me that the list of music services never populated with any choices, so he wanted to start a screen sharing.  After seeing it himself he started having me try different things.  He had me unplug 18 of my Connect:Amps and leave just the one remaining one powered on.  No change.  He had me reboot the one remaining Connect:Amp (again).  No change.  He had me add manual DNS entries on my iPad.  No change.  He had me add manual DNS entries on my router (UniFi Dream Machine Pro).  No change.  We rebooted the router.  No change.

While I was on the call with him, Joy Lin posted on this forum thread about adding the music service on a PC, so when I told the rep about that he had me go into the Sonos S1 app on my iMac.  Unfortunately there was no “add service” entry in the MacOS S1 app, and the built-in Update function that’s supposed to update to the latest version of the app kept failing with a useless generic error message, so eventually (after more system reboots) we uninstalled the S1 app on the Mac and downloaded and installed the latest version.  After that the “add service” entry was visible, so we ended the call there.

Aside from the fact that I spent almost 3 hours dealing with this, the other MAJOR irritant was the background noise on the phone call.  There was LOUD music blaring for much of the call, and at times the voices of other people on his end made it difficult to understand him.  I realize that Sonos is a music company, but there’s simply no excuse for making your customers listen to extremely loud music in the background during a support call.  I mentioned the excessive background noise to him a couple of times and he mumbled something about someone playing music near him.  I really don’t understand how he could work in that kind of environment all of the time, and it sure doesn’t convey any sense of professionalism to your customers.  At first I thought he might be working from home, but I think he was in the office while all of this background chaos was going on.  In the end we arrived at an alternate solution, so I have to give credit to them for sticking with me until a solution was found, but we still don’t know why the Add a Service function is broken in S1 on iOS.

Hi @ArubaWalk 

Thank you - while I can’t add anything regarding the issue you are experiencing, we take all feedback seriously and someone will look at the interaction you had with our technical support team and how it could have been improved.

Still no solution to this? Unhappily the workaround of using the Sonos Controller on PC does not work for Apple Music, because Apple does not allow you to add their service from the PC Controller.  This must be affecting a lot of people.  Sonos, is there any hope of fixing this?

Hi @RichardLondon 

Absolutely - the ability to add music services to your Sonos system is fundamental to it’s operation.

Please do not rely on other people contacting us, however - if you are affected by this issue, please get in touch.

I have the same issue. I have just got added a Play 5 to my collection, but this one is not S2 compatible. Therefore, I’ve set up so that everything else, including Boost, works using existing S2 app. Was hoping to at least use the Play 5 independently using S1 app, but like you all I can access is SONOS Radio! I get exactly the same buffering circle as you when I try to add a music service. Had live chat with SONOS who seemed not to be paying much attention, and like you they’re now telling me to call up. Soooooooooo frustrating. In the seven years that I’ve been building my collection, I’ve got a little more disappointed each year! Did you ever resolve?

You can attempt to install the SONOS S1 client on your PC and then add a music service. Once that is done, you will be able to view the music service and play music from the mobile phone using the S1 client. That's what I discovered.

I ran into this issue yesterday while moving from spotify to deezer. Removing spotify from my system (S1 system because of 1 old play 5 I still use) worked just fine. When I wanted to add a new music service, I got the infinite spinner…

I solved this issue by downloading the sonos s1 controller for windows and adding the service from there. Luckily, the bug that is happening in the mobile app isnt happening in the desktop app. 

Sonos S1 controller for windows (or mac, which will probably work as well) can be found here: https://support.sonos.com/nl-nl/downloads

@Sonos , just wanted to say that I am dissapointed in you guys. This issue is clearly a bug in the mobile apps, but instead of being upfront about it you guys just send people on a wild goosechase, spending hours debugging their entire system for absolutely no reason. 

Maybe I'm being too negative here, but every since the old sonos app got deprecated, I have the feeling that sonos is deliberately introducing these kinds of bugs (I have encountered quite a few bugs over the last few years) to discourage people from using older speakers.

I think it's disgusting and a kick in the face of loyal customers that have helped build your brand to what it is now. 

Same issue can't add any service making Sonos system useless. I have 7 speakers from Sonos and can't even play music on s1 system , my S2 works no problem with home theater but all garden and kitchen stuff can't be used...

Same issue here. Tried from my iphone12 and my wife’s iphone14 and neither will get past the spinning wheel . Reinstalling S1 app and rebooting the device does not work. Why you cannot add apple music from a MAC S1 app is also frustrating, The message reads that you have to add apple music from an IOS or Android device. Endless loop of frustration 

I signed up for a “paid” Spotify account today and went to add it as a music service on Sonos S1 app and received the same error as popguru above (24 days ago), spinning logo with no ability to “Add Music Services”.

I have gone through all of the troubleshooting steps (rebooted all devices, identified the “associated Sonos device” and unplugged it and gave the Sonos app the ability to assign a new “associated device” and then did the S1 app iPhone app reset) provided in subsequent replies to popguru’s post and none has worked.

Is Sonos working on a solution to this issue?

Thanks

Why can’t you play music? Its just adding music services (on mobile) that is borked right now, nothing wrong with playback.

Yes, this is absolutely ridiculous and a great indicator of how Sonos is "supporting" s1. I have 20 s2 devices, 2 s1's, once again disgusted with Sonos support. 

I am having the same issue, and when I try to use the Mac app (a solution suggested by others in this thread), I am unable to add Apple Music since that can only be added via Mobile.

Looking for a fix ASAP!

I can play music with other services but it’s not possible to add the Spotify paid account because the S1 app no longer lists music services one can add.  

I’m hoping Sonos sees this thread so perhaps someone from Sonos can reply to my original question:

Is Sonos working on a solution?

Thanks!

Cannot add apple music services on my S1 system with iPhone, Windows, iOS, and android.  I was able to add amazon music with Windows, but cannot add anything else.  Apple music is completely dead.  I have tried all suggestions and still im getting the spinning circle of death.