Question

Sonos app on wifi cannot see Plex server


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SHORT VERSION
The Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not?

 

DETAILS

My music library is on a Synology NAS.

I installed Plex Server on the same NAS. 

I have installed Plex as a content service in Sonos.

The Sonos app running on my desktop machine sees the Plex server and shows its contents.

The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.

I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.

The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.

The desktop machine is connected via ethernet. I’m guessing that’s significant.

The networking devices are Unifi, if that’s relevant.

The Plex server has remote access disabled. I assume that should be fine since all the devices are on one VLAN. Nothing’s remote. And one Sonos app is able to display the content.

 

VERSIONS

Sonos Controller: 16.2

Sonos OS: S2

Synology DSM version: DSM 7.2.1-69057 Update 5

Plex server version:  1.29.2.6364


27 replies

@Bumper 
Thanks for the suggestion , as per @Ken_Griffiths suggestion above I turned off Hibernation as per your suggestion above and re-ran my test and unfortunately it made no difference.
FYI: Ther Sonos Plex service always ok via SonoPad app, old Sonos 16.1 app and new Sonos web app. It only times out using new IOS app.
Ross.

Sorry I missed that, I should have known Ken would cover that as he’s very thorough.

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@Ken_Griffiths @Bumper 

An update on my Plex timeout issue just in case it helps anyone else…

In an attempt to speed up the Plex response to Sonos I ticked-off nearly all of the Plex music library “Recommended” setting within Plex below. All of them were previously ticked. 
When I now select the Plex service within the new Sonos app it now (nearly always) responds with data as expected.


Just FYI: The only area where Plex still fails is when I go into “Other Sources” within the Plex response to Sonos where it fails with “Unable to load content” in the Sonos web app and “Something Went Wrong. Try Again” in the new Sonos IOS app. I am not concerned with this error though.

If Sonos are following this thread, I request that you increase your timeout value when you are waiting for a response from Plex.

Ross

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