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This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS. 

 

Is anyone having a similar problem.  

 

Scott

 

Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

I think I have concluded that this is a TuneIn issue?  Having issues with these stations also using TuneIn app alone. 

Do you have Amazon Alexa setup at another physical address under the same Amazon account?

I was playing with that this morning.  I can listen to CNBC by using the Sonos app no problem.  In the previous scenario (I forgot to mention) I was using Alexa to activate CNBC on my Sonos system. As I have for years.   Therefore it may be an issue with Alexa and Sonos.

Does the issue occur when you initiate playback from other music streaming services besides CNBC stations via voice command?

Scott,

Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

 

350009525

 

Thanks

 

 

Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

 

If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

Here is my diagnostics 1358859377

Here is my diagnostics 1358859377

It works fine when I am pulling from my “favorites” under app, the issue seems to be coming from Alexa voice recognition of “Alexa, play CNBC”

Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

 

If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

Hey @Polz ,

Have done the steps I have previously posted? If so, let me know if the issue still persists.

I have gone through all the steps and still have issues when using Alexa version of laying channel...playing channel via sonos app is fine. 

Try power cycling your Sonos products by unplugging them directly from power, leave them off for about 5-10 seconds as I see they have been up and running for at least a few weeks. After the reboot Sonos will take a couple of minutes to boot up again. When it does, please check to see if CNBC continues to play via voice command.

Report back with a new confirmation number if the problem continues.

That has not made a difference. 

I disagree since the fact it works perfectly through the app but not when using voice recognition via Alexa...there’s the issue. 

no

I have recently looked up the CNBC skill within the Alexa app. Try and see if you can enable the CNBC skill and let me know if that worked.

Nope.  Not playing at all right now.  Asking “play CNBC live”. It replied, from tunein here is the CNBC audio stream...then I get nothing at all.  
 

Then try these steps below:

  1. Disable the Sonos skill in the Alexa app.  DO NOT re-enable the skill, leave it disabled.
  2. Now, remove Voice Services for all voice enabled Sonos devices under the Amazon Alexa menu in the Sonos app, one room at a time. Tap on the Room to choose the option to Remove Amazon Alexa.
  3. Log out of all Amazon Apps on the mobile device, i.e. Amazon Shopping App & Alexa App, and Amazon.com.
  4. Go through the Alexa Setup in Sonos again.
  5. When prompt to sign in, ensure this is the correct Amazon account to link Alexa.

 

Once voice services have been re-enabled, test music playback from other music streaming services if possible.

Same issues!

At this point, let’s move this conversation to DM so I can gather some more information.

ok, let me know how to proceed. 

In case a Sonos staff is looking at this, my case ID is 01575063

 

Welcome to the community @manshms ,

Are your stations saved under My Sonos or Sonos Favorites within your Sonos app? If so, are you to get the station playing after browsing directly in Radio by TuneIn on your Sonos system?

Honestly, I’m mildly concerned that the issue is at the CNBC and CNN end. Both Sonos and TuneIn are merely aggregators of the stream addresses that they’re given by the respective companies. They don’t actually store or manipulate the data in any way, it never goes through a Sonos or a TuneIn server. When you initiate playback, TuneIn, and consequently Sonos, ‘go’ to the server port they’ve been told to get the content from, snd play that stream. If that particular streaming port/server is not providing a clean stream, there isn’t much either company can do, other than to contact the originator, and suggest there is some sort of issue that needs to be resolved on behalf of TuneIn’s and Sonos’ customers.

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