I had not used my sonos for a few weeks and was shocked when I went to play music yesterday… the new app had loaded, my playlists were all GONE. Sonos support said ‘sorry, can’t help you now but be patient, we’re working on it.’

At least let me revert to S2! It was working perfectly for my needs. Right now, I have three stereo pairs set up in my house that are all but useless to me. Thousands of dollars worth of useless bricks… and all because some tech nerds had to play around. I am as angry as I’ve ever been at a vendor.

This is beyond unacceptable. If Sonos doesn’t resolve this soon, I think a class action suit is in order.

The App doesn’t need “ working on” it just needs reversing.

If you want a guide to how Sonos will manage this, one need to look no further than CEO Patrick Spencer’s responses to questions about the app in this interview with The Verge. 
“It is faster and more responsive, and it’s a better overall experience. But of course, there’s a period of time where people need to adapt to that change, and we’re going through that period.”

So in other words, it’s not that the app has problems, it’s the customers are resistant to adapting. This is farcical. Spencer said this knowing that the app has either limited or in some cases eliminated search functionality from common use cases across the app, removed playlists that people have built over years, removed features that people rely on without any warning, and that the app is buggy as hell. Sonos is clearly focused on taking a defensive stance that relies on corporate spin, rather than having a mature and open conversation with its customers. 

What they are unable to understand much less admit is that users becoming more familiar and more adept at navigating bad technology doesn’t make the technology better.   It’s still an amazingly bad app. 

One of the primary reasons that I bought dozens of Sonos products over the years was due to its simple, intuitive design.   Right now, I’ve got dozens of products that are far from simple and intuitive.

Sunk time and costs in this new iteration may prevent them from doing anything meaningful to correct.  Leadership also risks their compensation by admitting a mistake this big.

Huge opportunity for competitors that are getting eyeballs from disgruntled users.

Old App Please, this update looses system. Can't find system. When it finally finds it and music is playing it will show not connecting and still speakers are playing. Give us back goldy app, I think the new app is from the marketing side to sell new stuff. You are going to loose customers, wait till someone creates an app for your speakers.

This person should’ve been warned from downloading an updating their app. Just like I should have. Sonos is conducting bad business and possibly liable for our damages. Sonos knowingly had us download an app that wasn’t ready and is damaging my Wi-Fi and knocking me off-line at least 50 times a day. They knowingly had us download the update and after the first day, they knew it was corrupt and they still let us download it. I didn’t download it for about a week after it was out and I should not have been able to. They should have acted in good faith and warned me.  They’re arrogant defending their crappy product because they’re afraid of getting sued and they should be. I’m a civil litigator in Georgia and I’m seriously considering filing a lawsuit. I’ve had the Internet/cable company out twice already for Service related to this horrible app. 

Thank you to those who have posted that they are having all the same issues I am experiencing!  I have systems in U.K. and France. Yesterday, with no warning my french system stoped playing mid playlist and just will not restart. All my playlists are gone. Really bad news.