Music Library Disappearing Overnight

1 year ago
14 September 2022
27 replies
450 views

martin.s
Contributor I
19 replies

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask.
Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years.
I’ve checked and there is only one path in the library setup and the NAS is on 24/7.
Anyone know why this has started happening?

Thanks

Martin

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S

If you turn off iCloud Music Library, the iTunes music will be hidden and disappear from your iPhone. And sometimes, updating may cause the iCloud Music Library to be turned off automatically. So please make sure you are signed in to your iPhone with your Apple ID and turn on iCloud Music Library.

Userlevel 1

+3

Fragments Of
Avid Contributor I
24 replies
1 year ago
29 October 2022

Hello Everyone,

I don’t know if I am in the good place for this issue. Since the update of the 14.18.1 version, sometimes all my tracks / albums are not present. I must to update manually the library to resolve the issue. Until now, I have not seen this problem on my configuration.

My configuration is the following: My Cloud Ex2 Ultra - 5 Play1 - the library is scheduled at 4.00 am with a SMB1 connection - the Cloud is on a static IP address.

Very strange this issue > ???

Kind regards.

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