Hello @Johgil, welcome to the Sonos Community!

I’m sorry to hear you are still having issues playing your music library via Sonos.

I’m sharing with you our new Sonos Community | Music Library page which includes various helpful articles and support pages regarding setting up and using a Music Library with Sonos.

I have read and tried everything suggested without success.

Can anyone help?

The only thing I would suggest after reading the above is to contact our Support team. They have tools at their disposal to provide you with advice and information about your Sonos system and what it reports.

They can also guide you through setting up your Music Library, if possible with your current setup.

I hope this helps.

I have contacted your support team They replied and assigned me a case number but I never heard from them again.

I will check out your community library page, but I think I have tried every suggestion many times over.

There must be a solution. It’s been at least six months now!

Moderator Note: Recorded and removed case number. Modified in accordance with the Community Code of Conduct.

Hey @Johgil, thank you for the quick response.

It appears that your case was placed in the wrong queue, but now I’ve flagged and moved it to the appropriate team.

Apologies for the inconvenience and I hope you’ll get sorted soon.

 Where is your library folder: Mac, PC, NAS?