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Since some time, whenever I try to connect to my Sonos 300 Era stereo pair in Apple iTunes on Mac OS (Sonoma 14.7.2 (23H311), iTunes starts to show the Sonos system as “Updating ...” for some time (named OFFICE):

 

followed by “Can’t connect” popup.

On the same wifi network I can connect to this Sonos system with zero issues from iPhone and iPad. Only on my macbook I have the issue.

Sonos system is updated to the latest version. There have been few updates since the issue started, but neither Sonos system/controller update fixed the issue.

System information for my system is:
 

Associated Product: 192.168.1.222

---------------------------------

Era 300: Office (L)

Serial Number: **************

Sonos OS: S2

Version: 16.5 (build 82259204)

Hardware Version: 1.38.3.10-2.2

Series ID: A101

IP Address: 192.168.1.223

WM: 1

---------------------------------

Era 300: Office (R)

Serial Number: *************

Sonos OS: S2

Version: 16.5 (build 82259204)

Hardware Version: 1.38.3.10-2.2

Series ID: A100

IP Address: 192.168.1.222

WM: 1

 

I’d appreciate any pointers to what I can try to get my Sonos system working on my macbook again.

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Since the issue isn’t the Sonos, evidenced by your iPad and iPhone connecting, I’d try a reboot of the Mac. Or contact Apple support.

Have you tried playing through the SONOS App on your Mac?

You can also try to see if SONOS has permission: System Settings, Privacy & Security, Local Network and see if SONOS has permission. (Try toggling the permission on and off)

Thank you Airgetlam and Peter_254!

Yep, Sonos app has no issue on the same macbook to connect and play with the Sonos system. 
Yes. I tried the macbook restart.

It seems that there is no “Local network” under the Privacy & Security in Sonoma and I can’t find anything corresponding to it when searching for “local” in the settings search. Thank you for the tip though, I went through the rest of settings to see if there can be anything related.

Network firewall is off.

The issue persists.

 

 

Try turning off your Era300, restart your router and then turn on your Era300. After they have network then try again.

Last solution I have is to reset your Era300.

Honestly, if the Era 300 is your only Sonos device, I would call Sonos Support directly to discuss it, first, before trying a factory reset. That could be an option if, and only if, the Era 300 is part of a network of at least one other Sonos device, so it would be able to copy back all the settings, playlists, etc that a factory reset erases. 

​@staninprague 

FYI, I would not publish the IP Addresses of my gear. Whether or not they can be hacked IMO is immaterial. I just make it a practice not to broadcast IP Addresses. There are some “nasty” people in the world and possibly this community judging from the Spam that appears on occasion. 

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