Bug in my Music Library and when I listen to a radio
Good morning, When I listen to albums from my music library I click to launch them and then the application shuts down and restarts, this is each time I launch the application for the first time of the day on the Windows desktop.
Then I noticed there on the Android phone application, that if I select a Radio from Sono Radio which is systematically a favorite on each first launch it will launch me the last radio that I listened to while I click of course on a different radio.
Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.
No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.
Not sure I understand the Radio issue you are describing.
Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).
Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.
No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.
Not sure I understand the Radio issue you are describing.
I couldn't know it without being confronted with it, now I'll know it, we've set the record straight. But as they say, forewarned is forearmed.
Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).
hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?
Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).
hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?
If you share the crash details (example from my machine below) I can take a look.
Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).
hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?
If you share the crash details (example from my machine below) I can take a look.
Hi, Thanks you here my crash bug Sonos Controller.
Source Sonos Desktop Controller
Résumé Fonctionnement arrêté
Date 23/03/2024 16:48
Statut Rapport envoyé
Description Chemin d’accès de l’application défaillante : C:\Program Files (x86)\SonosV2\Sonos.exe
Signature du problème Nom d’événement du problème : APPCRASH Nom de l’application: Sonos.exe Version de l’application: 6.0.0.34230 Horodatage de l’application: 453d4bd8 Nom du module défaillant: KERNELBASE.dll Version du module défaillant: 10.0.19041.4170 Horodateur du module défaillant: 96969434 Code de l’exception: c0020001 Décalage de l’exception: 0013fa72 Version du système: 10.0.19045.2.0.0.256.48 Identificateur de paramètres régionaux: 1036 Information supplémentaire n° 1: 715d Information supplémentaire n° 2: 715d592d8a580f4cd43df3df49d741b1 Information supplémentaire n° 3: 1aa7 Information supplémentaire n° 4: 1aa7928a8e04fcdf87b6e30dbe29b4c9
Informations complémentaires sur le problème ID de compartiment : 47cbcae89efe267130e964649d085eef (1218615557474508527)
Moderator edit: Google Translate-
Source Sonos Desktop Controller
Summary Operation stopped
Date 23/03/2024 16:48
Status Report sent
Description Path of the faulting application: C:\Program Files (x86)\SonosV2\Sonos.exe
Signature of the problem Issue Event Name: APPCRASH Application name: Sonos.exe App version: 6.0.0.34230 Application timestamp: 453d4bd8 Failing module name: KERNELBASE.dll Faulting module version: 10.0.19041.4170 Failing module timestamp: 96969434 Exception code: c0020001 Exception offset: 0013fa72 System version: 10.0.19045.2.0.0.256.48 Locale identifier: 1036 Additional Information No. 1: 715d Additional information #2: 715d592d8a580f4cd43df3df49d741b1 Additional information #3: 1aa7 Additional information #4: 1aa7928a8e04fcdf87b6e30dbe29b4c9
Additional information about the problem Bucket ID: 47cbcae89efe267130e964649d085eef (1218615557474508527)
