Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.”
Tried signing out of Apple Music, reinstalling sonos app etc. No luck.
Best answer by Annazel S
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Userlevel 5
+16
Hi @User262360.
Thanks for reaching out and I appreciate the troubleshooting you did, let me help and try to figure this out.
Is this the only music service you’re experiencing the issue?
Was there any change made on the network recently or a power outage?
Have you tried to remove and add back Apple music service in the Sonos app?
Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number.
I'd start by reviewing your system as well as the status of the devices, it will also help in identifying what's possibly causing the issue.
I’m looking forward to assisting you further from here.
If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.
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