Apple Music

  • 14 October 2020
  • 1 reply

Every time I attempt to re-link my Apple Music service I get one of two error the first is sorry we’ve run into a problem try again. The other says please update to the newest version of Apple Music. Please help

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1 reply

Userlevel 5
Badge +16

Hi @jbcast91.

Thanks for reaching out and welcome to the community!

Let me help and try to figure this out.

Have you tried adding the Apple Music service using a different controller connected to the Sonos system?

Kindly submit a diagnostic report through the Sonos when it happens, and reply with the confirmation number.

I'd start by reviewing your system, it will help in identifying what's possibly causing the issue.


I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.