I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?
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It’s just one Play:5.
You might try checking your Audio Quality settings in your Amazon Music account and make sure it is set to “HD/Ultra HD” rather than “Best Available”.
I am not sure that the Audio Quality settings within the Amazon Music app have any effect when initiating playback from the Sonos app. Sonos will always get the “best available”. For instance, as a trial, I still get Dolby Atmos music on my Arc when the Amazon setting is set to “standard”.
FWIW There is a separate setting in the Amazon Music App that enables Dolby Atmos/Sony 360. I’m not sure if that setting is relevant to Sonos, but it is in addition to setting the quality of the Amazon Audio. I would just enable it anyway if it’s not set already. I can’t see a reason though why it has any bearing on Sonos playback, as I’ve not seen anything mentioned in that regard. I mention it here, just in case.
Userlevel 7
Thanks for the suggestions guys. I thought it might be the sub. I didn’t remove it, I turned it off though earlier and still didn’t work. I think it’s gen 2 sub.
Definitely seems that it’s being downgraded due to one of the devices.
Just turning off the Sub won’t work as the stereo pair still think they are bonded with the Sub. It literally takes seconds to remove the Sub or bond it with another player. For reference, I’ve rebooted modem/router/all sonos speakers to no avail with getting the Sub to play UHD with a One stereo pair.
Userlevel 7
It’s just one Play:5.
You might try checking your Audio Quality settings in your Amazon Music account and make sure it is set to “HD/Ultra HD” rather than “Best Available”.
I am not sure that the Audio Quality settings within the Amazon Music app have any effect when initiating playback from the Sonos app. Sonos will always get the “best available”. For instance, as a trial, I still get Dolby Atmos music on my Arc when the Amazon setting is set to “standard”.
Thanks for the suggestions guys. I thought it might be the sub. I didn’t remove it, I turned it off though earlier and still didn’t work. I think it’s gen 2 sub.
Definitely seems that it’s being downgraded due to one of the devices.
Userlevel 7
Just tried this. I had to change the settings in the Amazon Music app to play HD in at least 2 places.
I then stopped the Amazon music stream and re-authorised Amazon Music within the Sonos App.
Now the HD appears when playing. This is on 2 Gen2 Play 5s and a Gen2 sub.
But is the song you’re playing actually capable of being Ultra HD? If so, then your stream is being downgraded to HD.
Userlevel 7
What generation Sub do you have?
If you remove the Sub can you play Ultra HD on the Play:5s?
I think the Sub is causing the issue here as I’m having the same issue with Ones and a Sub gen 2. The Ones will play Ultra HD if I remove the Sub, but only HD with the Sub, even although the Sub is supported for UHD playback…
Userlevel 7
+21
Apols if you’ve already done so, but have you checked for updates again, you may have kit on different versions?
I think my issue is a little different as I have Atmos or Ultra HD showing for other set ups as expected. But only HD shows on 2x stereo Play:5 gen 2 plus sub set up. Which apparently should be capable of Ultra HD.
Userlevel 7
+21
Just tried this. I had to change the settings in the Amazon Music app to play HD in at least 2 places.
I then stopped the Amazon music stream and re-authorised Amazon Music within the Sonos App.
Now the HD appears when playing. This is on 2 Gen2 Play 5s and a Gen2 sub.
Userlevel 7
It’s just one Play:5.
You might try checking your Audio Quality settings in your Amazon Music account and make sure it is set to “HD/Ultra HD” rather than “Best Available”.
Thanks for the suggestion. That doesn’t work for me. Do you just have one Play:5 on that set up?
We have a pair with a sub. Wonder if it’s that combination that is the issue.
Userlevel 7
I am able to play Ultra HD music from Amazon Music on my Play:5 (Gen 2). Try selecting the entire album and tapping PLAY rather than selecting individual album tracks.
Just to say, you’re not alone. Exact same for me. Wondering if the Play:5 gen 2 are incorrectly listed as supporting it or something.
+2
Yes, same song from the phone app.
Are you playing exactly the same source in the same way on the two speakers? That is, using the Sonos app not Alexa or the Amazon app?
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