And now it’s back! No idea why - I changed settings in the Alexa app and something must have done the trick. Mrs Nialli’s happy to have it working again - sh says Alexa’s the only thing in the house who listens to her!
ha ha glad it’s working now, but how strange eh?... Anyhow Merry Christmas/Happy Holidays.
And now it’s back! No idea why - I changed settings in the Alexa app and something must have done the trick. Mrs Nialli’s happy to have it working again - sh says Alexa’s the only thing in the house who listens to her!
Thanks, but there was nothing changed at this end. It worked in the morning but when I returned in the evening it had gone and I can’t reinstall
Then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.
Thanks, but there was nothing changed at this end. It worked in the morning but when I returned in the evening it had gone and I can’t reinstall
I’m from the UK too and Alexa is working okay here - so my thoughts are it’s likely something ‘local’ to your own system/network-setup.
I can only think that something is perhaps blocking access to the service on your local network - maybe try different DNS server(s) on your router. Maybe try the Google DNS public servers 8.8.8.8 & 8.8.4.4
Also check there is no security software running on your mobile, such as VPN client or Firewall.
Thanks. It is UK but made no difference.
Maybe check your online Sonos Profile and check it’s set to UK
https://www.sonos.com/en-us/myaccount/user/profile