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why does new sonos app 11.1 ask for bluetooth to be turned on everytime on launch

4 years ago
22 April 2020
26 replies
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vpasq
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After downloading and installing today’s new app release, every time I launch the app it asks me to turn on Bluetooth to access accessories, but I don’t understand why since none of my Sonos speakers have Bluetooth. If I turn it on the banner goes away in future launches, but if I turn off Bluetooth, it again asks for me to turn it on during launch. This is annoying and I don’t know why it needs Bluetooth turned on, does anyone know why this is happening? Btw the version is 11.1

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Best answer by Ryan S 9 June 2020, 18:26

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I’d suggest running a system diagnostic as well, and post the number here, there might be some data in it that will help them help you.

Or, rather than waiting for a forum moderator, you could contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.

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