Please provide Trueplay support for Samsung phones, otherwise your company is missing out another 50% potential customers (or existing customers).
https://www.idc.com/promo/smartphone-market-share/vendor
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Userlevel 7
+22
yep.
They aren't going to answer here AGAIN! Do what you like just giving you suggestion if you actually wanted to talk to Sonos about yourself vs. just complaining to complain.
They aren't going to answer here AGAIN! Do what you like just giving you suggestion if you actually wanted to talk to Sonos about yourself vs. just complaining to complain.
This still needs to be addressed. Somehow my system had a major hiccup and i lost the voice channel from my front sound bar and my surround speakers were way too loud. Nothing was change. Im a samsung user and did not have the ability to retune the room. I only had the ability to turn off true play, and it did not improve the problem. Until i located someone with an apple product, my sonos system was completely useless, as well as my entire entertainment system. I love my sonos. I currently own 7 sonos products, but im finding it hard to continue to recommend sonos unless they support devices other than apple. I see this as a system/product defect.
I think the solution would be to buy a cheap second hand iPod from ebay, sign into the Sonos app on it and use it as required.
I have a Samsung Galaxy S9. It's as good as anything on the market, but I understand the situation.
Sonos haven't limited their support to iOS, they've decided on a product to compliment Trueplay. As a recording engineer, I understand the calibration issues. It's not about quality so much as it's about consistency.
If they write software for Samsung, nothing will improve as far as customer demand goes. Every Sonos owner with a Nokia, Pixel, LG or whatever, will makes demands regarding their model of phone.
I've never owned an Apple product in my life, but if older models do the trick, I'm happy to pick one up as a room tuning device.
Which leads to my question, how far back does Trueplay compatibility go as far as iPods and iPhones go?
I have a Samsung Galaxy S9. It's as good as anything on the market, but I understand the situation.
Sonos haven't limited their support to iOS, they've decided on a product to compliment Trueplay. As a recording engineer, I understand the calibration issues. It's not about quality so much as it's about consistency.
If they write software for Samsung, nothing will improve as far as customer demand goes. Every Sonos owner with a Nokia, Pixel, LG or whatever, will makes demands regarding their model of phone.
I've never owned an Apple product in my life, but if older models do the trick, I'm happy to pick one up as a room tuning device.
Which leads to my question, how far back does Trueplay compatibility go as far as iPods and iPhones go?
Too many variables on Android to do it apparently. Wouldn't hold your breath.
If hardware is cited as the reason I do not think it is valid. Base on IDC report market share of Samsung hovers solidly at about 20% vs Apple about 15% to 20% in year 2017. Base on unit of phone sold, Samsung outpaced Apple.
Please note I am referring to a single vendor Samsung here. If Apple product consistency was cited on the ground on a single vendor, there is no reason it cannot apply to Samsung.
In fact it should apply to Samsung more than Apple. Samsung sold 317.7 million units vs Apple 215.8 million units in year 2017.
regards,
It has nothing to do with market share, but the variability of the microphones fitted in Android kit. AIUI Apple just use a few different types, so Sonos can program for them. Android phones use many different types, so it's less feasible.
Having said that, I don't see why (if they really wanted to) they couldn't sell a cheap plug in mike and program for that. Probably too busy with other things....
If hardware is cited as the reason I do not think it is valid. Base on IDC report market share of Samsung hovers solidly at about 20% vs Apple about 15% to 20% in year 2017. Base on unit of phone sold, Samsung outpaced Apple.
Please note I am referring to a single vendor Samsung here. If Apple product consistency was cited on the ground on a single vendor, there is no reason it cannot apply to Samsung.
In fact it should apply to Samsung more than Apple. Samsung sold 317.7 million units vs Apple 215.8 million units in year 2017.
regards,
I'd be doubtful that you could be sure any particular Samsung phone had the same microphone from batch to batch let alone all the possible Android phone makes and models.
Userlevel 2
If hardware is cited as the reason I do not think it is valid. Base on IDC report market share of Samsung hovers solidly at about 20% vs Apple about 15% to 20% in year 2017. Base on unit of phone sold, Samsung outpaced Apple.
Please note I am referring to a single vendor Samsung here. If Apple product consistency was cited on the ground on a single vendor, there is no reason it cannot apply to Samsung.
In fact it should apply to Samsung more than Apple. Samsung sold 317.7 million units vs Apple 215.8 million units in year 2017.
regards,
It has nothing to do with market share, but the variability of the microphones fitted in Android kit. AIUI Apple just use a few different types, so Sonos can program for them. Android phones use many different types, so it's less feasible.
Having said that, I don't see why (if they really wanted to) they couldn't sell a cheap plug in mike and program for that. Probably too busy with other things....
Again my emphasis is S A M S U N G here being a single vendor not android. Samsung being a single company sells more phone than Apple. Period.
Samsung may uses a few different types of microphones too but Apple certainly do the same. Therefore I cannot see any difference here.
Sonos engineer may have their personal preference on Apple but please bear in mind Samsung simply has a larger user base. Samsung market share would be certainly a valid consideration for any commercial decision I would imagine.
Having Trueplay only on Apple device in my mind is being a dis-service to Samsung user. Samsung users may continue to use Sonos product but certainly not very happy about it.
Sonos may assume its customer able to borrow an Apple device but it I do not think so. With bio-metrics data, communications apps, and even credit card data on mobile phone these days I do not want to loan my Samsung device to anybody. My friendly Sonos dealer here certainly does not have an Apple device to loan its customer.
Being suggestions, as Silverhorn mentioned, Sonos may market a cheap mic or include a cheap mic in new products like the surround sound receiver manufacturers. More plausible, Sonos may use the mic embedded in Sonos One and the upcoming Beam if there is continued hesitation on Samsung.
Might be more to it than just microphones.
Again - so what?
[quote=sd2000Samsung may uses a few different types of microphones too but Apple certainly do the same. Therefore I cannot see any difference here.[/quote]
Neither of us has any idea how many microphones Samsung use, so this is pure speculation.
I agree, which is why I feel that they should sort out a cheap universal add-on mic that could work for most people.
Userlevel 7
+22
[quote=amun]Again my emphasis is S A M S U N G here being a single vendor not android. Samsung being a single company sells more phone than Apple. Period.
Again - so what?
Neither of us has any idea how many microphones Samsung use, so this is pure speculation.
Sonos may assume its customer able to borrow an Apple device but it I do not think so.
I agree, which is why I feel that they should sort out a cheap universal add-on mic that could work for most people.
As far as I'm concerned it's obvious that Sonos would far prefer for Trueplay to be available to use on whatever portable device the app is running.
It's perfectly valid to be annoyed or frustrated that only iOS devices have Trueplay but it's ridiculous to suggest that it's anything other than technical/variability/quality issues that prevent Sonos enabling Trueplay for other devices.
Again - so what?
Neither of us has any idea how many microphones Samsung use, so this is pure speculation.
I agree, which is why I feel that they should sort out a cheap universal add-on mic that could work for most people.
As far as I'm concerned it's obvious that Sonos would far prefer for Trueplay to be available to use on whatever portable device the app is running.
It's perfectly valid to be annoyed or frustrated that only iOS devices have Trueplay but it's ridiculous to suggest that it's anything other than technical/variability/quality issues that prevent Sonos enabling Trueplay for other devices.
Userlevel 2
Other than just microphones there are many reasons include the lack of will of course....
All handphone components are very specialized leading-edge parts with limited supplier in most case. In the case of the microphone, there is a specialized name for it known as MEMS microphone (microelectronic mechanical systems). Knowles of U.S. is the top supplier to both Apple and Samsung, with a market share of 59%, and AAC Technologies of Hong Kong (13%) and Goertek of China (7%) being 2nd and 3rd repectively.
Top three suppliers already represent 79% of the market share. It is speculative of course but Apple and Samsung are rather likely procuring parts from the top suppliers not fragmented players.
https://www.edn.com/electronics-blogs/20-20khz/4431541/Top-ten-MEMS-microphone-vendors-ranked
There can be reasons other than the hardware itself of course.
Userlevel 2
In my mind Sonos need not worry about incompatiblity over android Trueplay, as users are well aware of it.
Incompatibility is an inherited issue (not problem) with open ecosystems such as Windows and Android, yet it does not hinder their popularity. For users with priority over compatibility , they will decide on Intel and Samsung based hardware on their own and do not need guidance.
I also own/previously owned non-Intel and non-Samsung based equipments due to their specific features. They indeed have various compatibility issue, and not a problem to me as compatibility was already known as possible issue from the start. Users may switch to Intel and Samsung based equipments but it will be their own flexibility.
Incompatibility is an inherited issue (not problem) with open ecosystems such as Windows and Android, yet it does not hinder their popularity. For users with priority over compatibility , they will decide on Intel and Samsung based hardware on their own and do not need guidance.
I also own/previously owned non-Intel and non-Samsung based equipments due to their specific features. They indeed have various compatibility issue, and not a problem to me as compatibility was already known as possible issue from the start. Users may switch to Intel and Samsung based equipments but it will be their own flexibility.
Userlevel 5
+12
As mentioned I think there are other factors at play, not just hardware and software. Even if we assume that there might be a higher cost of developing and maintaining a consitant and equivalent capability for android, it is feasible that sonos have determined that the feature is not commercially important enough (to them) in comparison to other priorities for their roadmap. At least for now. The technical argument is maybe more paltable to communicate to customers.
Samsung may sell more handsets as the stats make clear. In sheer numbers. But I dare say that those figures include their entire range and not only their premium ohones. Apple simply don’t sell lower end phones.
There is also anecdotal evidence that Apple users simply spend more money on services that compliment their phone. It’d be interesting to know if this example (apps) translates to ‘sonos spend’ by Apple vs Samsung users.
https://www.google.co.uk/amp/s/appleinsider.com/articles/18/01/26/apples-ios-app-store-users-spent-115-billion-in-q4-95-more-than-google-play/amp/
Samsung may sell more handsets as the stats make clear. In sheer numbers. But I dare say that those figures include their entire range and not only their premium ohones. Apple simply don’t sell lower end phones.
There is also anecdotal evidence that Apple users simply spend more money on services that compliment their phone. It’d be interesting to know if this example (apps) translates to ‘sonos spend’ by Apple vs Samsung users.
https://www.google.co.uk/amp/s/appleinsider.com/articles/18/01/26/apples-ios-app-store-users-spent-115-billion-in-q4-95-more-than-google-play/amp/
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