The Sonos app will not start in Windows 10 version 2004. The banner appears and the Sonos.exe process is listed in TaskManager. I’m not sure but I don’t think it worked since installing Windows 2004. I uninstalled the app and then installed the new S1 Sonos app but it does the same thing. Other Windows 10 version 2004 computers are able to run the app.
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Thank you for the prompt reply.
Looking in the XML I see this message. I am not an XML expert though and just viewing this in wordpad.
/><Execution ProcessName="Sonos" ProcessID="24160" ThreadID="3" /><Channel/><Computer>TIM-HP</Computer></System><ApplicationData><TraceData><DataItem>Unhandled exception caught at the dispatcher. Dispatcher:</DataItem><DataItem>System.OverflowException: The image data generated an overflow during processing. ---> System.ArithmeticException: Overflow or underflow in the arithmetic operation
Userlevel 7
+23
Find the newest xml file in C:\ProgramData\SonosV2,_Inc\runtime and see if there is any clue in there.
I am having the same issue since 2004.
I was using the S1 App but having upgraded I switched to the S2 App. Both had the same issue on my windows PC.
I now have to use the iOS app.
I have checked firewall settings etc. There is definitely an issue with Sonos and 2004 on some machines.
The Library service is shared between both versions (though it lives in the V2 directory), so I would suggest:
- uninstall both apps
- Reboot the PC
- Install S2 and see if that starts up at least
I don’t have 2004 on any of my machines yet. One only just got 1909 for some reason.
Or you could use a third-party app Darryl :-)
I can confirm that the above recipe resolves the issue at hand. I run Windows 10 2004. I used to have Sonos S1 app and added S2 before the upgrade to Windows 10 2004.
Some time ago, I uninstalled S1 and wondered whether there might be fall-out. There has been. S2 has refused to start. Repairing the S2 installation has not helped. Finally, I have uninstalled S2, rebooted my laptop, installed S2 (installer SonosDesktopController1203). I have checked the Windows Firewall for presence of Sonos and Sonos library executables allowed on the private network (my home network). All good.
Now, peace and decorum have been restored. Sonos S2 launches again in my Windows 10 2004.
Update: I am afraid, the above solution that I have commented on only works the first time after fresh installation. Upon further start attempts, Sonos S2 only pops the start banner and gets no further.
Sonos, please, fix. Windows 10 2004 does not like S2.
Userlevel 7
+23
My PCs have finally got Windows 2004 and have no issues with the Sonos apps.
Hi,
I am running Windows 10 Pro Version 2004. Initially there were no issue/errors using the Winodws Sonos Desktop Controller.
Not sure when the error started, the software will launch.. and it shows “searching for your sonos system” and shut down on its own. Yet to find a solution!
The Library service is shared between both versions (though it lives in the V2 directory), so I would suggest:
- uninstall both apps
- Reboot the PC
- Install S2 and see if that starts up at least
I don’t have 2004 on any of my machines yet. One only just got 1909 for some reason.
Or you could use a third-party app Darryl :-)
I can confirm that the above recipe resolves the issue at hand. I run Windows 10 2004. I used to have Sonos S1 app and added S2 before the upgrade to Windows 10 2004.
Some time ago, I uninstalled S1 and wondered whether there might be fall-out. There has been. S2 has refused to start. Repairing the S2 installation has not helped. Finally, I have uninstalled S2, rebooted my laptop, installed S2 (installer SonosDesktopController1203). I have checked the Windows Firewall for presence of Sonos and Sonos library executables allowed on the private network (my home network). All good.
Now, peace and decorum have been restored. Sonos S2 launches again in my Windows 10 2004.
Userlevel 5
+16
Hello
Thank you for the update. I guess this isn’t the first time in history that uninstalling a Windows update fixed something.
I usually wait at least a few weeks to upgrade any OS software I’m using so that other folks can work the bugs out, but I speak only for myself here.
Userlevel 2
Thanks for your response Jean, all of these settings were correct but the problem persisted. I have resorted to uninstalling the Windows Update and the controller works fine. Hopefully future updates from Microsoft will not replicate the issue.
Userlevel 5
+16
Hello all,
Have you checked the network and firewall settings on whichever computer you are having trouble connecting with?
Userlevel 2
I have just updated to Windows 10, version 2004 and am having the same problem as OP. Have uninstalled S1 rebooted and re-installed to no avail. Due to my products not being compatible with S2 this is not an option. Any ideas?
Userlevel 7
+23
The Library service is shared between both versions (though it lives in the V2 directory), so I would suggest:
- uninstall both apps
- Reboot the PC
- Install S2 and see if that starts up at least
I don’t have 2004 on any of my machines yet. One only just got 1909 for some reason.
Or you could use a third-party app Darryl :-)
FWIW the desktop controller can only connect to an existing system.
That certainly points to some issue specific to that one computer. I would delete the Sonos app completely, then reboot the computer, and download a fresh copy from Sonos.com. When you install, be sure to ‘connect to existing system’, and don’t create a new one.
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