The New Sonos App and Future Feature Updates

‘We set out to make a more personalized…’ does not ring true.  Sonos speakers are fabulous and do credit to the innovators that brought them to life - even though a degree of technical expertise is required to maintain and use them.  Thinking that one will sit back, relax and play some pleasing music on Sonos is a high-risk attitude because there is a fair chance frustration will follow;  I suspect the mission now is actually to remove personalization (user freedom) and monetise above all-else (maybe coupled with a bemused contempt for customers who find time to listen to music).  Due apologies if I have this wrong but there can be few veteran users who would choose Sonos now from a new start and my signal fear is corporate destruction and obsolescence of a high-cost system.  Customer focus, after all,  is sometimes followed by great revenues.

All the above and were is truplay for Android? This must be amongst the worst app update ever. It must have been obvious for the developers what they released. A slap in the face in millions of users.

@Keith N That’s great to hear, but what about rest of the issues, that are mentioned in this and other topics?

I guess what I don’t understand is how you can focus on things like “performance, and faster access to music” when the initial rollout won’t even let me access my own music stored on my NAS?

What a mess!

I dislike this “New Sonos App”: too faulty (volume control unresponsive, app disconnected while playing, searching in my NAS music library ineffective, bye-bye alarms and who knows what else...) and UI not so intuitive as the project seemed to promise.

IMHO, a big step back for the Sonos user.

Please, bring us back the previous version, at least until you have fixed most of the current problems.

Thanks.

Me too

What about Trueplay settings which seem to have vanished from the app on Android, even though I had borrowed an iphone to get it set up?

Tbh, I have given up on the updated app and reinstalled the old version on my phone which I would recommend to anybody else to do!

Where did you find the old app?

This update has been a disaster.  You’ve got many pissed-off customers who are now actively looking around to see what other products are available to replace their SONOS ones.  You should just roll back until you can fix the issues you’ve created.  I don’t want to spend the next month without listening to my music! 

Please provide an update on when the CBC service will work on the new app. It has been broken since release day, although it works just fine on older versions of the app, the web interface and third-party Sonos controller apps.

Don't forget to disable auto updates on your phone

Why would you launch a huge update and then give notice of “planned” revisions to fix what worked a week ago.  There are a multitude of options to stream music on line like Spotify and Pandora and others (Alexa, Smart TV’s, Phones, Laptops, etc) but not for playing from your music library.  Especially for us early adopters that have spent so much money.  I purchased Sonos exclusively for the purpose of playing my own music library.  I get you are trying to be the Roku of music streaming but why take out functionality and ignore so many of your users.  Why rush an update too early when you already have a working product.  My Sonos is unusable. My playlists and cover art is gone. Everytime I open the app it says “Something went wrong” and it’s the update. Adding music to to Queue, Playlists. How could you take away a function at the core of what this device is supposed to do. Talk about going backwards, I can only play one album at a time and have to manually select it like it was the 80’s and I only had CD’s?  Just why? I don’t see anybody else mentioning but the volume control has a different resolution where you have to press so many more times to get a small adjustment.  Also, the volume pop up was helpful. That’s gone too.