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Sonos no longer appears on AirPlay after updating to iOS 14

  • November 19, 2020
  • 9 replies
  • 3378 views
D

I could use Sonos One SL using AirPlay before iOS 14 update. But just after I updated to iOS 14, Sonos One SL disappeared from AirPlay devices list. Sonos app works well, only AirPlay does not work. I pulled the plug from outlet and connected again, but it did not work.

Best answer by ClausN

AirPlay works fine here, so I don’t think the error lies within IOS or Sonos, but within your network.

Does your speaker show in the Sonos app when you go to “Settings”->”System”?

Does your speaker show in the Sonos app when you go to “Settings”->”System”->”AirPlay”?

If not, refresh your system in this order: Power down Sonos, then restart your router. Wait some minutes until the router has fully restarted, before you power up Sonos, and restart Iphone again.

Ensure Sonos software is updated.

If this does not help, submit a diagnostic and post it here for a Sonos employee to look into it - or call Sonos Support to discuss the diagnostic.

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9 replies

C
  • ClausN
  • 374 replies
  • November 19, 2020

Hi, have you tried restarting your IOS device(s)?

D
  • donebefore
  • Author
  • Contributor I
  • 3 replies
  • November 19, 2020

Yes, it still did not work.

H
  • H Cao
  • Lyricist II
  • 3 replies
  • November 21, 2020

Experiencing the same issue with my iPhone SE2 iOS 14.2. 

C
  • ClausN
  • 374 replies
  • Answer
  • November 21, 2020

AirPlay works fine here, so I don’t think the error lies within IOS or Sonos, but within your network.

Does your speaker show in the Sonos app when you go to “Settings”->”System”?

Does your speaker show in the Sonos app when you go to “Settings”->”System”->”AirPlay”?

If not, refresh your system in this order: Power down Sonos, then restart your router. Wait some minutes until the router has fully restarted, before you power up Sonos, and restart Iphone again.

Ensure Sonos software is updated.

If this does not help, submit a diagnostic and post it here for a Sonos employee to look into it - or call Sonos Support to discuss the diagnostic.

D
  • donebefore
  • Author
  • Contributor I
  • 3 replies
  • November 21, 2020

Thank you for reply. My Sonos speaker appears both on System and AirPlay sections. And my Sonos app version is 12.2.1,which is up-to-date. I have submitted diagnostics. My confirmation number is 1413817437. Thank you.

H
  • H Cao
  • Lyricist II
  • 3 replies
  • November 23, 2020

Experiencing the same issue with my iPhone SE2 iOS 14.2. 

I am pretty sure it is due to iOS 14 - I succeeded in connecting SONOS with an iPad with an older version iOS.

C
  • ClausN
  • 374 replies
  • November 23, 2020

@H Cao 

I’m also on the latest iOS/iPadOS and as said Airplay works fine here. Have you spoken to Sonos Support? If not, submit a diagnostic and call Sonos Support or post the number here and hope for the Sonos staff to pick it up.

Another user solved a similar issue by deleting and reinstalling the Sonos app; I don’t know the logic behind that trick but it might be worth a try:

https://en.community.sonos.com/music-services-and-sources-228994/apple-music-app-airplay-not-showing-sonos-speakers-on-ios14-6850740

H
  • H Cao
  • Lyricist II
  • 3 replies
  • December 2, 2020

@H Cao

I’m also on the latest iOS/iPadOS and as said Airplay works fine here. Have you spoken to Sonos Support? If not, submit a diagnostic and call Sonos Support or post the number here and hope for the Sonos staff to pick it up.

Another user solved a similar issue by deleting and reinstalling the Sonos app; I don’t know the logic behind that trick but it might be worth a try:

https://en.community.sonos.com/music-services-and-sources-228994/apple-music-app-airplay-not-showing-sonos-speakers-on-ios14-6850740

Thank you for your kind reply.

Magically my SONOS One on my Spotify shows up correctly one day later - without doing anything. 

Thanks anyway.

D
  • donebefore
  • Author
  • Contributor I
  • 3 replies
  • December 2, 2020

AirPlay works fine here, so I don’t think the error lies within IOS or Sonos, but within your network.

Does your speaker show in the Sonos app when you go to “Settings”->”System”?

Does your speaker show in the Sonos app when you go to “Settings”->”System”->”AirPlay”?

If not, refresh your system in this order: Power down Sonos, then restart your router. Wait some minutes until the router has fully restarted, before you power up Sonos, and restart Iphone again.

Ensure Sonos software is updated.

If this does not help, submit a diagnostic and post it here for a Sonos employee to look into it - or call Sonos Support to discuss the diagnostic.

Hey, thank you. My answer for your checklist was yes, yes. So I didn’t try your “If not” instructions. But now I gave it a try and my speaker has come back on AirPlay. Here are what I did:

1. turn off router

2. turn off Sonos

3. turn on router

4. ​​​​​​​turn on Sonos

5. restart iPhone

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