Sonos Controller
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After expending about $3000.00 US on my system I am told that I need a phone to set it up.. who does this to their customers ??? No phone no setting up my system.Really SONOS ???
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You actually need a variety of Controllers to set up use a Sonos system:
If you want to set up Sonos you need an Android or IOS device
If you want to tune it using TruePlay the device must be IOS not Android
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
If you need to set up custom URLs for streaming you must use the PC or Mac desktop apps not a mobile device
If you need a controller that is legible and intuitive you will need a third party IOS app like SonoPad or SonoPhone
If you need a dedicated hard button controller with a screen that works on Sonosnet you need a CR200
If you need a dedicated hard button controller with a screen that works on Wi-Fi you need a NEEO remote
Your best bet is probably to buy a table that you can put in the corner of the room to hold and charge all of the different control devices you will need in order to have a complete Sonos experience.
If you want to set up Sonos you need an Android or IOS device
If you want to tune it using TruePlay the device must be IOS not Android
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
If you need to set up custom URLs for streaming you must use the PC or Mac desktop apps not a mobile device
If you need a controller that is legible and intuitive you will need a third party IOS app like SonoPad or SonoPhone
If you need a dedicated hard button controller with a screen that works on Sonosnet you need a CR200
If you need a dedicated hard button controller with a screen that works on Wi-Fi you need a NEEO remote
Your best bet is probably to buy a table that you can put in the corner of the room to hold and charge all of the different control devices you will need in order to have a complete Sonos experience.
If you want to set up Sonos you need an Android or IOS device
If you want to tune it using TruePlay the device must be IOS not Android
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
If you need to set up custom URLs for streaming you must use the PC or Mac desktop apps not a mobile device
If you need a controller that is legible and intuitive you will need a third party IOS app like SonoPad or SonoPhone
If you need a dedicated hard button controller with a screen that works on Sonosnet you need a CR200
If you need a dedicated hard button controller with a screen that works on Wi-Fi you need a NEEO remote
Your best bet is probably to buy a table that you can put in the corner of the room to hold and charge all of the different control devices you will need in order to have a complete Sonos experience.
Now that's funny right there! 😃
The question here is "How to set up a new speaker without using your phone"
Perhaps read the privacy statement?
https://www.sonos.com/en-us/legal/privacy
And the phone is just a controller, it doesn't need to be on for the system to work, and would not be used for sending usage data, since the speakers can speak to the Sonos cloud directly.
[quote=jgatie]
Is it really so "super disturbing" ?
Yes. Its like buying anything (washer, tv, car...) and then 6 months later they say you have to use "this" now or it wont work. I could see if this was a subscription that I was paying monthly for, I would just cancel...Not when you spend thousands of dollars for something that cant be returned.
What exactly "won't work"? 95% of the functionality of the system, and 100% of the stuff that is done often, is still supported by the PC/Mac controller. It may be inconvenient that you now must break out the mobile for the 5% of things you do infrequently, but I find describing it as "super disturbing" (or "super" anything) to be hyperbole of the first order. Even worse for your cause, it is hyperbole which takes away from legitimate complaints in many eyes.
Do these equate to 5%:
Setting up or transferring a system
Adding a player to existing system
The ability to bond/unbond players (surrounds, stereo pairs, or adding a Sub).
Registering players
TV setup for Beam, Playbase, and Playbar
Enabling parental controls
Network settings and management
Line-in settings
Renaming a Room
Opting in or out of a beta program
Resetting your Sonos account password
Listen, I was a huge fan. I wouldn't have spent 10s of thousands wiring my homes and offices and purchasing amps for everyroom if I wasn't....But now I feel like i've been duped.
Think of it this way, you go out to your car to go somewhere and it wont start. It now says you need "this" to start it.
When the update happened, two of my office locations were not recognizing the amps and I had no music for 6 days until someone in their tech department could log into my computers and do something that made them work.
Now I bought a Sound beam and it can't be added. "super" is the polite way of saying how I feel.
Is it really so "super disturbing" ?
Yes. Its like buying anything (washer, tv, car...) and then 6 months later they say you have to use "this" now or it wont work. I could see if this was a subscription that I was paying monthly for, I would just cancel...Not when you spend thousands of dollars for something that cant be returned.
What exactly "won't work"? 95% of the functionality of the system, and 100% of the stuff that is done often, is still supported by the PC/Mac controller. It may be inconvenient that you now must break out the mobile for the 5% of things you do infrequently, but I find describing it as "super disturbing" (or "super" anything) to be hyperbole of the first order. Even worse for your cause, it is hyperbole which takes away from legitimate complaints in many eyes.
Do these equate to 5%:
Setting up or transferring a system
Adding a player to existing system
The ability to bond/unbond players (surrounds, stereo pairs, or adding a Sub).
Registering players
TV setup for Beam, Playbase, and Playbar
Enabling parental controls
Network settings and management
Line-in settings
Renaming a Room
Opting in or out of a beta program
Resetting your Sonos account password
Listen, I was a huge fan. I wouldn't have spent 10s of thousands wiring my homes and offices and purchasing amps for everyroom if I wasn't....But now I feel like i've been duped.
Think of it this way, you go out to your car to go somewhere and it wont start. It now says you need "this" to start it.
When the update happened, two of my office locations were not recognizing the amps and I had no music for 6 days until someone in their tech department could log into my computers and do something that made them work.
Now I bought a Sound beam and it can't be added. "super" is the polite way of saying how I feel.
I think it says in most electronic hardware manuals, that things are 'subject to change without notice'. I’m sure I read that somewhere in the Sonos Manual... The current Sonos system requirements are also clearly documented online here for all to see...
https://support.sonos.com/s/article/126
https://support.sonos.com/s/article/126
Not one person in customer service would admit that. I've installed Sonos in three locations and each would run solely with the PC app.
I'm pretty sure Customer Service personnel aren't privy to the level of management at which these decisions are made.
The reasoning is fairly clearly to reduce development and support costs to focus engineering investment in other areas. It's not a change I welcome, but I don't find the motivation mysterious.
Not one person in customer service would admit that. I've installed Sonos in three locations and each would run solely with the PC app.
Ryan stated this when it was first annouced. Not sure if he's technically branded as customer service in the Sonos employee classificaiton or not.
Our research shows that most Sonos owners reach for their mobile devices when it comes time to set up or control their systems, and so we've decided to focus on building interfaces where our owners go to look for them, which means our app for iOS or Android.
https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300
So it's strictly for their own benefit.
Devoting limited resources to developing features useful to the larger groups of customers is hard to classify as strictly for their own benefit.
I just wanted something to play my music through my houses. I could have just bought a receiver but I liked the ideas of playing different music in different rooms. This has become super disturbing for me.
Huh? The desktop controller still exists, allowing you to control playback of music in different rooms. Read the annoucement thread I posted above for more details of what features have been removed.
And of course, you can still control through mobile apps, voice, hard buttons on the devices, and third party coutrols through Sonos provided APIs.
So it's strictly for their own benefit.
I just wanted something to play my music through my houses. I could have just bought a receiver but I liked the ideas of playing different music in different rooms. This has become super disturbing for me.
There aren't many corporations on earth who make decisions that are not for their own benefit. Even those decisions that benefit some customers are made with a profit in mind.
As to having "something to play my music through my houses", you can still play music with the PC app. The only things deprecated from the app are settings menus, which have nothing to do with playing music, grouping rooms, adjusting volume, etc. Is it really so "super disturbing" that for the few times you may need to configure a device or service you need to use a mobile device?
When compared to how often they are used vs, the every day control of music, yes they are 5%, probably less. I can't tell you the last time I did any of those items, probably was the last time I bought a new device a couple years ago. And if I bought one today, I would grin and bear it for the 25 seconds it takes to add the device via a mobile controller and be done with it. If I didn't have a phone? I'm sure there are a couple people I could borrow one from, just like I borrowed an iPhone for Trueplay.
First world problems.
First world problems.
Massive exaggeration.
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
Anyone's system can operate with SonosNet or WiFi only, with a single Android or iOS device as controller.
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
Anyone's system can operate with SonosNet or WiFi only, with a single Android or iOS device as controller.
I thought since the topic was controllers that it was obvious from the context that I was saying if you want to use Sonosnet to connect your controller instead of Wi-Fi you need Android but I guess I can see your point.
Yes deliberate and intended to be humorous to put the tragic tone of the original post into perspective. Was not expecting such serious analysis.
If you want to use Sonosnet instead of Wi-Fi the device must be Android not IOS
If you want both then you will need both IOS and Android devices
Anyone's system can operate with SonosNet or WiFi only, with a single Android or iOS device as controller.
I thought since the topic was controllers that it was obvious from the context that I was saying if you want to use Sonosnet to connect your controller instead of Wi-Fi you need Android but I guess I can see your point.
OK - I did get that it was tongue-in-cheek, and maybe my response a bit OTT.
Let’s see, who does this to their customers? Amazon. Google. Bose. Sony. Insignia... Um, who doesn’t?
Hard to imagine anyone, in 2018, without a smartphone. Especially someone who can afford a luxury item like Sonos.
The answer is, currently, it can’t be done. I’d recommend borrowing from a friend for the short time it requires to set up, once that is done, the desktop controller is all you need.
What is the reasoning for you to take this away from the PC app?? Even your install videos say this can be done.
The videos are outdated. Moreover, you'll need an Android v 5.0 or higher or a iOS device v10 or higher to perform administrative tasks that require signing in to your Sonos account (adjusting room settings etc.)
Well, I want to know a reason....Can my whole system be returned because of false information?
Sonos System Requirements
If you are investing $3000.00 into something, maybe try doing some research.
Controller requirements
Supported OS versions
An iOS or Android device is required to set up a new Sonos system or add new products.
If you are investing $3000.00 into something, maybe try doing some research.
If you bought it from Sonos directly, they offer a 45-day money back guarantee
As far as reasons why...
https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300
It may not give you the answer you want to hear, but Sonos typically gives their reasons for whatever change they've made in the announcement forum. And of course, you'll see everyone else's opinions on the topic as well.
https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300
It may not give you the answer you want to hear, but Sonos typically gives their reasons for whatever change they've made in the announcement forum. And of course, you'll see everyone else's opinions on the topic as well.
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