Sonos app on Android: How to see my playlists?

  • 13 September 2021
  • 33 replies
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33 replies

S
Userlevel 1
Badge +2

Please see below.

» My first thought is to try a different, generic music app for Android.

The above was suggested early on, and I followed the suggestion and wrote up my experience above on the thread.

 

» Do you have another Android device that you can test on? If so, it might be worth trying it out.

I already in the past tried this on multiple Android devices and saw the issue is consistent or worse. For example, I have a Pixel 3 with 100% of the music library on internal storage (this phone does not support an SD card). The Sonos app doesn’t see the playlists at all (it sees and plays the music as albums and artists, but the Playlist area of the Sonos app is empty when I do have a number of playlists).

There are a number of threads on this forum of folks reporting the same issue I report. I do not expect this issue should be new to the Sonos team.

 

» It may also be worth checking that the Sonos app on your phone has all the permissions it needs.

In Android Settings, the Sonos app has the Storage permission.

That is all I can think of that might apply?

(And the Sonos app has no trouble playing music that is on the SD card… so the permissions would appear to be solid, yes?)

» we are aware of the issue and are looking to work on it,

This makes it sound like the issue is known or probable in the eyes of the Sonos team.

If that is the case, why would I go banging around trying to fix it as a user?

Corry P
Userlevel 7
Badge +18

Hi @SamJones6 

The permissions certainly seem right.

When you used VNC and another phone, were you still exporting playlists as M3U, or did you leave them as Android playlists? There could be a difference.

Although we are aware of the issue, it does not happen in all circumstances. I was trying to help you fix it so that you can find some way of listening to your playlists before we get round to fixing it in software - you mentioned your phone is your only source of music.

Due to the inconsistencies of this issue, we would appreciate you calling in to our technical support team so we can create a case and take some details and diagnostics - we are still investigating, so this would serve to help us help you. I completely understand if you don’t wish to spend further time on this, however, and I appreciate the time you’ve already spent.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Userlevel 7
Badge +18

Hi @SamJones6 

I completely understand. In fact, I think the only further piece of information we need is the Android version on your phone(s). Please let me know, and I’ll set all that up so that we won’t need you to call us at all.

Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
Userlevel 1
Badge +2

» Android version on your phone(s).

Phone 1, main phone: Sony Xperia, Android Version 10

Phone 2, referenced above, Google Pixel 3, Android Version 11

 

If any other info is needed, pls advise.

Corry P
Userlevel 7
Badge +18

@SamJones6 

Thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
Userlevel 1
Badge +2

@Corry P 

Say Corry,

I am moving to a new apartment soon, and am not sure if I want to set it up with Sonos, given this issue.

Is there a sense whether this will be fixed in the near term (weeks) or longer term (months+) ?

 

Thanks!

Corry P
Userlevel 7
Badge +18

Hi @SamJones6 

I’m afraid I have no timeline to share.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
Userlevel 1
Badge +2

@Corry P 

Yeah, I know how that goes.

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