Something came up. The application has cancelled the request to choose a device

Solved!!

Okay so I ended up sort of fixing it a day later but forgot to reply on here. Whoops.

Basically, I had to ask my girlfriend who owns an iPhone to log into her Sonos account (which is linked to my speaker) and see if she could set it up. Cause I thought maybe it's OnePlus/ Android issue.

She logged in, went through the steps and set it up perfectly.

No dramas at all.

Whicht then somehow kick started my phone or something? Cause when I looked at my account, speaker was fully set up and ready to use. 

So ask a mate with an iPhone to try and set up. 

Cheers

1. Sonos One
2. Lost the plot one day
3. Did a factory reset
4. Made sure I had the latest Sonos software on my Android phone
5. Tried to set it up, it gets detected, and then when it tries to connect, same problem as above

Repeat steps 3-5 on my Windows 10 PC as well, no joy.

Hi @Stuart.Williams.

Thanks for your response and my apologies for the delayed response time.

I appreciate the steps that you did and using an Android/iOS is the recommended device in setting up Sonos speaker(s).

We don’t usually suggest doing a factory reset as part of troubleshooting, for this process will delete registration information, content saved to My Sonos, and music services from a Sonos product. 

Resetting all products within your system will permanently delete your system’s data. It cannot be restored.

Let’s try the following common fixes as advised above:

• Please ensure that the device is connected to the right WiFi home network.
• You can try the alternative set up which is wiring the speaker directly to your router using an ethernet cable and try to set it up again.

If it doesn't help, then knowing how and through what Sonos is connecting is the great foundation to troubleshooting this successfully.

• To verify the compatibility of your network you can check this article that provides the requirements for setting up using S1 and S2 Sonos system.

• May I have the make and model number of any wireless router and/or Access Point that exist on the network? It’s best if we can check any known issue or if there’s an additional configuration needed.

• Please indicate also how these devices are connected to one another (wired or wireless).

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Hi @Nv746.

Thanks for your response.

I was not able to pull up a diagnostic report through this confirmation number (3539540). It seems that the number is incomplete for it usually consists of 9 digits. 

If the solutions suggested above were followed and the issue still persists, please submit a new diagnostic report so I can continue checking your system to see if there’s anything that might cause this issue.

Looking forward to hearing from you soon.

I did all that, it worked before, it does not work now. Works wired, does not work wireless. You apps need diagnostic logging to provide us and your team with more technical detail.

Wireless setup does not work from iOS, Android, or Windows. Error message not helpful. Neither is the above advice, which we have tried multiple times. 

Is there some sort of diagnostic utility with more details? 

Hi @Stuart.Williams.

Thanks for your response.

Submitting a diagnostic through the Sonos app will provide us with a snapshot of your system wherein we can review some device’s information but in this case, no details will show the moment it was set to factory default.

We appreciate the time and effort you've spent troubleshooting with us, but at this point, it would be best to reach out to Sonos Support so we can take a closer look at this in real-time to expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

If you have any questions, please feel free to let us know, we’re always here to help.

@Annazel S facing same issue with Sonos beam as well.

Hi @aisuehfpiwuehfp.

Thanks for reaching out and your effort in submitting the diagnostic is much appreciated. Let me check it for you.

Upon checking the diagnostic, your system was not found, quite possible that the controller is connected to a different WiFi signal for it is currently on a 5Ghz network while Sonos must be on 2.4Ghz, or else, the setup was not yet completed and you don’t have yet an existing system.

• May I have the make and model number of any wireless router and/or Access Point that exist on the network? It’s best if we can check any known issue or if there’s an additional configuration needed on the device that is essential for Sonos.

• Please indicate also how these devices are connected to one another (wired or wireless).

I would recommend checking the article on our support website discussing Sonos system requirements. This article describes network types, operating systems, devices, and audio formats that are required to set up and use your Sonos system.

 Let me know how it goes.

Hi @Reinoud84.

Thank you for posting and for sharing with us what you did to resolve it.

We appreciate your time and effort, this can definitely help those community members that might encounter the same situation.

If you may have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

Cheers!

Hi @shan_ngu.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue as well as the troubleshooting step that you did, let me help and try to figure this out.

To verify the compatibility of your network you can check this article that provides the requirements for setting up using S1 and S2 Sonos systems. 

Kindly provide the make and model of your router and/or Access Point that exist on the network?

An iOS or Android device is required to set up your Sonos system. See our article on Sonos app requirements for information on which operating systems are supported by the Sonos app, this will verify also the compatibility of your controller (OnePlus).

Please ensure that the device is connected to the right WiFi home network.

You can try the alternative set up which is wiring the speaker directly to your router using an ethernet cable and try to set it up again.

For more information and suggestions, please refer to this article that will help you connect your Sonos system to a new router or to a new WiFi network.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Did you submit a diagnostic, as she requested? If so, please post the number here, so she can look at the potential issue in your system.