SO SO disappointed with SONOS, APPS absolutely useless, which makes the system useless

  • 12 August 2020
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33 replies

ratty

On that basis perhaps it’s a bit surprising that Android was chosen by Crestron for what are such long-lived and firmly integrated bits of kit.

I think it’s set and forget. No need to update. No need to change anything. The short release cycles aren’t a problem.

Well plainly they are, if part of one’s value proposition is to continue to host actively developed third party apps (e.g. Sonos) on the platform. 

I haven’t bothered to go digging, but presumably later Creston models do support an Android version recent enough to run Sonos S2?

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I haven’t bothered to go digging, but presumably later Creston models do support an Android version recent enough to run Sonos S2?

Yes, but they don’t support the legacy lighting & control systems already installed throughout buildings. For example, our building runs Crestron, (Sonos), Philips Dynalite, SilentGliss, CoolAutomation, Chamberlain MyQ & some alarm system I can’t remember the name of. They all integrate & are controllable through the Crestron touch panels. The new Crestron systems (which run S2) don’t support Dynalite, and that’s fine. Crestron has committed to supporting the older systems for a long time to come, because they understand that buildings aren’t upgraded as often as phones. Sonos should have understood that before they committed to supporting/partnering with a system that integrates into a bulding.

ratty

Sonos should have understood that before they committed to supporting/partnering with a system that integrates into a bulding.

Hindsight is a great thing, but Sonos clearly couldn’t be held back by such legacy issues now otherwise their very business survival could be at risk.

It appears that the only solution would be to back-port S2 onto older Android versions. Doubtless there are technical reasons -- such as the advantages they’ve taken of the evolution of the operating system -- why this is difficult. 

Commercially it might make sense for Crestron to fund some such semi-bespoke development, but I dare say that’s already been considered.

melvimbe

I think there is confusion about the nature of the relationship between Sonos and Creston.  I don’t think it’s really accurate to call it a partnership, as I don’t think Sonos entered in some sort of contract specific with Creston.  Sonos actually has an open API setup so that anyone can develop software to control a Sonos system. They keep the API relatively static, but obviously, it will change from time to time.  It’s up to the other software to adjust their use of the API accordingly.

So in terms of Creston, Creston is responsible for updating their code.  Sonos can provide some assistance with this if Creston wanted help, or involve Creston in testing before S2 was released, but it’s ultimately Creston who is responsible.

As far as Creston’s ability to update their android touchscreen, that likely has nothing to do with Sonos.  Sonos doesn’t have software on those devices (I assume), it’s only Creston’s custom software, using the open APIs.  Sonos dropping support for older OS versions for their controller app should not have an impact on Creston’s software.

Regarding the comment that Sonos should allow a SysAdmin to prevent users from upgrading the system...Sonos is designed for home use primarily, not for use on commercial properties.  You can use it for business, as many do, but that is not what it was designed for.  It’s a bit much to expect Sonos to start catering design features for customers that are not it’s primary market, at least until Sonos has stated they are looking to serve the business market with a business version of the controller.  That said, I do think the notifications pushing people to move from S1 to S2 need to go.  It’s been over 6 months now, and people clearly know it can be done.  The notifications are probably causing more issues, pushing folks to upgrade before they understand the implications, rather than assisting.

 

Danny
I
  1. Products always work in a normal home network environment.
    What’s “normal” ? My wifi did not change but Sonos started acting up 
  2. If you have problem downloading Sonos apps and connecting to new Sonos speakers in the first instance, please immediately return the product as the product is not suitable for you or your home network.
    I have had it for years and only started having issues recentty and NO nothing changed with my network.
  3. If you choose to keep the Sonos product, please ensure you are able to articulate the issues by writing down the What / Where / When / How observations.
    I believe I am fairly articulate when speaking with tech support (very nice people by the way) but they are dealing with a very unstable product (as of late… it used to be great with no issues at all)
  4. We are here to help, if you want to get help.
    I know and thank you for that but there are some basics that need to be addressed. Are you keeping tabs on the increase of issues in the past year or so?
  5. There is no age restrictions but if you are not mature in your way of thinking it is not suitable for you, … at all. 
    This comment is not mature. Just fix the product please.
  6.  Sonos occasionally have softwares update and if you have issue, please see point 1. 
    My Sonos is fully up to date tey it keeps having issues.

    Cheers.
W
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So, you’re not familiar with duplicate IP addresses being handed out by router’s that are in a bad state? Certainly that can happen, even if you haven’t changed your network in any way. And it doesn’t require Wi-Fi, IP addresses are used by both Wi-Fi and wired devices in a network. Sonos, due to the fact that they soft reboot during the software update (just like a computer does when you update its OS) and results in a request for a new IP address from your router. If they receive a duplicate IP address, then there are all sorts of potential issues. Since the fault is in the router, which is responding to a simple IP request from Sonos, the Sonos System has no way of knowing that the router has given them a bad address, and there’s no amount of software changes that Sonos can make to fix potential issues with the router.

iIn fact, it’s not uncommon for router’s to update their OS as well in the background, without notifying you, depending on the settings available in their software. Again, you didn’t change anything in your network, but your network changed, none the less.

And we haven’t even gotten in to wifi interference, and all of the potential external influences that can affect it.

Feel free to blame Sonos if you want, but be aware that in the grand majority of cases, Sonos is not at fault. And I’ve been using S2 since it came out, on 19 devices, with zero issues. 

Cannot agree more!

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I think there is confusion about the nature of the relationship between Sonos and Creston.  I don’t think it’s really accurate to call it a partnership, as I don’t think Sonos entered in some sort of contract specific with Creston.  Sonos actually has an open API setup so that anyone can develop software to control a Sonos system. They keep the API relatively static, but obviously, it will change from time to time.  It’s up to the other software to adjust their use of the API accordingly.

So in terms of Creston, Creston is responsible for updating their code.  Sonos can provide some assistance with this if Creston wanted help, or involve Creston in testing before S2 was released, but it’s ultimately Creston who is responsible.

As far as Creston’s ability to update their android touchscreen, that likely has nothing to do with Sonos.  Sonos doesn’t have software on those devices (I assume), it’s only Creston’s custom software, using the open APIs.  Sonos dropping support for older OS versions for their controller app should not have an impact on Creston’s software.

 

I don’t think this is right. The press releases stated a partnership, and other web pages from Crestron suggested that their integration with Sonos would be suitable for a commercial environment. And I think that Crestron uses a native Sonos app, not just the APIs from Sonos, at least that’s the way it seems to look on the touch panels, with a brand new app labelled “Sonos” launching to control the Sonos system.

jgatie

SONOS ARE LIKE iPhones.

THEY LIKE TO PLAY WITH THE CONSUMER AND MAKE SPEND HIS MONEY IN NEW TRASH WHEN THE OLD ONE STILL USEFUL BUT NOT LETS GONNA PLAY WITH THEIR BATERY WITH SONOS MORE WITH THE NETWORK OR INTERNET.

 

Show me an iPhone manufactured in 2005 that is still functional today?

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