Hi Sonos reps, here’s a new one for you to try to sort or ignore:

when I change radio channels, the name of the new channel never appears, the old one stays there more or less for the rest of the evening.

What on earth is happening? Can’t you get your app to do this simple thing?

Even w updates, my volume still doesn't respond well, or when picking my streaming service. Takes everything 10+ seconds to respond. Then errors out sometimes. Music playing through speakers, isn't what's showing on app at times either. And I’m the only user.  App is still brutal.  Close to pitching all of it - and we have an extensive set-up.

I get this from time to time with tracks. It’s like it fails to load the metadata. It’s probably on the ignore list

My Sonos Port is still chaotic.   From being an idyllic source of music until 7 May 2024,   it is now chaotic.  I frequently have to go through the process of getting my new App to recognise my Port.   Then I can listen to only a few of the radio stations to which I listed to before 7 May.   I can reach no German classical stations nor the excellent Kol Hamusika classical station from Israel,   to name but a few.  If I do listen to the French radio stations,   there are cut-outs and  glitches in the transmission.  I have given up corresponding directly with the many Sonos email- writers with useless suggestions.     Why not revert to the old App which worked? 

What more was the new App supposed to give Sonos owners who were clearly satisfied with the old App?  

Check out Audio Engine.

https://audioengine.com

They do everything SO!@# does, but they give a crap about their customers. I have both products at home and Audio Engine always shines through.

The PR was heavily praising this as something better, and allegedly asked for by users. It reeks of USA elected politicians political spin and post-truth politics. Apologies for that comparison,  but I think they just refused to admit they were wrong, and then refused to roll back the app. Claiming a changing streaming environment is BS, we all had working hardware, App, and streaming connectivity in this alleged streaming evolution...nothing was breaking, relatively speaking. They decided to continue the lies.

I gave up about 4 weeks ago - installed Roon to manage my library and am in the process of replacing my Sonos gear with Bluesound.  Fortunately, my main listening areas were running on a traditional amp and speakers so only had to replace the old Connect in one. Roon is a heavyweight solution but very enjoyable and has no problem at all playing back through the remaining SONOS gear I have

Wow… what a soap over here. I‘m not sure if I was more sad about the first new app release in May or about some of the posts in this thread. 
I really understand frustration of users having still big issues. But on the other hand in the meantime the app definitely improved to a level where many users including me can use it properly. 
Sometimes reading the forum posts I get the feeling whatever Sonos will do, it just isn’t ok for some people. 

To be fair the app has improved but it’s still not as stable or has the features as the old app. Of course people are still pissed off and IMO Sonos deserves zero thanks for giving back only a portion of what they took away. 

Alarms don’t work for me.

(iPad pro, iphone 15, Mac mini, 3x play 1, 2x play 3, 1x Amp)

i have twice , removed all alarm events then uninstalled Sonos from all devices rebooted and reinstalled, but no joy .

Its pretty frustrating and petty amazing that Sonos is worse now than it was three years ago.

They need a management shake up they seem very complacent.

So it’s ok for you, great.

But it’s not working for many,

But you’re ok…eh?

So why post?

Yep it improved and then it went backwards with the last release. Some of the problems seem to been fixed are unfixed again.

Over 5 months and still a Fecking * show. At this point I’d be happy with all my speakers working at the same time..WTF Sonos!!, at the very least you could go back to the version that works so we can utilize our sometimes thousands of $$ in your product!. What is it going to take for you guys to get clue!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Can we have some facts from the Sonos Team please?

Having been a software engineer myself, I (and half of the Sonos user community) would like to understand why, it isn’t as simple as:

1: Roll back the App and any associated F/W updates back to the last working versions (prior to May). Of course you would also need to Test, Test, Test the Rollback of the App and F/W for any unforseen side effects.

2: As we had in the past, write a special second version of the App (or even use the current one) to support the headphones for those customers that have purchased them, that supports streaming from the App to the Headphones. We used to run S1 and S2 Apps in parallel?

3: Before you attempt to merge the Apps back together, Beta Test… Limited Tame User Test….Early Adopter Test….. and TEST TEST TEST the merged version TO DEATH with a phased roll-out.

4: The Board should FIRE who ever architected and was responsible for this terrible situation.

…and please can we have an update from the CEO (or someone in authority/control) about what is happening? We were promised regular updates, but we have heard nothing, apart from a weak and late apology for the mess created by this app. I’m giving SONOS two more weeks, and then I am selling my useless hardware on ebay (at great loss).

I want to listen to my personal music library.

Thank you.

Absolutely frustrated with Sonos and will be selling the system if anyone doesn’t know about the terrible app 🤬

Regular updates is something that has been requested from day one, or close to day one, yet we are still getting intermittent communications that lack substance.

Updates get delayed, content changes yet Sonos cannot give us the basic courtesy of letting us know what is happening. 

I can’t afford to replace all of my Sonos speakers right now but at the same time I can’t afford to buy any more because I cannot guarantee they will even register on my system.

Sonos may say that they want to win back our trust but to date I have seen no positive and proactive actions to support what they are saying. 

It’s been 5 months now, I don’t think they are going to take it back to where it was (working) I guess it works for all the newer kit and customers so looks like they are going to tough it out.

I’m sticking with S2 16.1 as it’s working for me, and thought I would update when all the shouting stops and it’s settled down but it seems the latest update has made things even worse judging by the amount of notifications I have had in the last couple of days for more posts on this topic. I have scanned through and the vast majority of them are negative. There must be some positives or Sonos would be out of business by now. I wont ever buy another sonos product and there are a lot of people on here who wont either.

I have run my own small business for many years and I have always found it easier to keep your existing loyal customers than find new ones, you would think the principle is the same for big companies, however it doesn’t seem to work like that anymore particularly for the big tech companies, they just do what they want no matter how much it pisses off their existing customers, I cant understand it. 

So frustrating. Things have regressed and I cannot play anything reliably now. The last update has set things back, although volume control, general connectivity and dropped members from a play “group” have persisted throughout the new update. It is completely unreliable at the moment, and I cannot get the system to play anything without it cutting out or the app telling me false information such as which speaker is playing what and what the current groups status looks like. Music will just randomly start playing or drop from any given speaker in a group.

I understand they are having issues with the new app and the fix is complex. But why not make the old app available until this crap is worked out.

No trust brought back here. I want to be on their side again and speak highly of the products. But I am so fricking pissed right now. And have been since this fiasco began.

Agh!!!!!

Spot on to where I am- it is better than the May/June/July mess when they first imploded.  I maintained at that point that Sonos as a company was going to disappear.  They may survive this.  They are clearly going for a subscription model where a recurring fee will be required to access content.  No other reason they would force everything- including your volume changes- to go through the cloud under their control.  Many of us long-time customers (I too have provided my kids with my old Sonos speakers and got them hooked) have moved to Apple Pods or Bose.  I keep watching the Sonos share price to see if the market thinks they will survive this mess.  The stock price right now is saying “let’s see- could go either way”.

Anyone else wonder if Schlumpf is a Sonos employee?  Even if the new app is working 100% better than the old S2 for him/her- it is hard to imagine Schlumpf can not experience the disappointing performance of the new App.  It is clearly slower and more fickle than the stable S2- due to Sonos forcing oversight and control over every user experience by having everything go to the cloud.  100% confident they are moving to a subscription model or selling our listening data.

It’s a mess even just turning the volume up and down. Tomorrow I’m selling everything.

 If they charge me to use services I’ve already paid for I’ll be done with Sonos.

Wait a minute. Do you mean to tell me that Sonos is going to force me to subscribe to listen to my own music that I have purchased for years and have all of my owned music sitting on my network drive?  I currently have over 1,700 of my own songs, ripped from my CD collection and/or purchased off of iTunes or Amazon over the years. It is my music! And from what I have learned after reading all of these posts and understanding user’s ways of using their Sonos systems, that I am one of the few who doesn’t subscribe to any music services and listen to my own music. A lot is classical. I would never pay a subscription to listen to my own music. Not happening. 

No, Sonos never said they’d do that.