Just downloaded the new app (June 2020) as requested by Sonos. Despite their email stating: “Just download the new app to your phone or tablet and delete the old one. All your services, favourites, and settings will be saved” I can’t even get the app to find and connect to my Sonos Beam. Anyone else having this issue?
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Userlevel 4
+12
Hi
Once connected, take a diagnostic and reply with the confirmation number in this thread. So, I can take a closer look at the Sonos system.
If you’re unable to connect, private message me the email address; both of you used to register the Sonos products with and I’ll take a look.
I would also like to know what color of the led light the Sonos arc has currently and your router’s model as well.
If we have an existing Sonos system prior to the Arc, I would also want you to take a diagnostic of your Sonos system.
Here’s how to take a diagnostic: Settings > Help & Tips > Submit Diagnostic.
If you have other concerns, feel free to reach out.
I have just received my new Arc which prompted the download of S2. Now S2 won’t find my Arc?!
Can’t restore the Arc as it wasn’t set up in the first place. Have tried restarting the router, the restarting the App devices, connecting to ethernet and still nothing.
To make matters worse the UK Sonos helpline says that it isn’t currently open and all I can do is complete the webform for a replacement which may take 2 weeks for a response. Seems like Sonos have created an issue that we are all paying for, literally.
I have the same issue, now I have a Move which is only good for using as a door stop 🤬
Userlevel 2
The email the other day didn’t specify different generations. It just said it was the latest version of the app and that I should download it. Which I did. Now I can’t get my iPhone to recognise my Sonos speaker. It’s frustrating because the old app I had worked fine. Now it’s deleted (also recommended in the emailed instructions!)
Stuff like this should be seamless, not a big hassle for users.
Make sure you downloaded the correct app version. For Sonos systems of generation 1, use the S1 app, otherwise, use the S2 app. Sonos is hard to setup and use, both hardware and software.
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