New app update horrible, giving a leg up to the competitors

  • 8 October 2017
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I never worked with the sonos app, i don't like it, i use mediamonkey on a pc, but now they made some update that i can only play the songs that are on the mediamonkey library, let's say i have a pen with some mp3, in the old days i could play it to my connect amp using mediamonkey, take teh pen to work, bring it back play it again, now i can't, don't know how to reverse to previous firmware, but i would if i could
Just please tell me how to get back to TV sound after listening to music. The old app had a TV button that would switch back to TV sound and that button is gone. My workaround is to turn th me TV off and back on to get TV sound. There’s got to be something in the app but I can’t find it.

I have 3 zones. I’ve found the when switching zones by clicking and unclicking takes a few tries for the right zone to be selected.

Maybe I was just used to the old layout and functionality but I struggle with the new UI. Hopefully some tweaks here and there will fix, but I need to know how to get back to my TV sound 🙂
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When the ceo leaves, MacFarlane, and then the guy in charge of product development, Whitten, leaves and the company decides to not have anyone at all in charge of that. And now they are talking about an IPO... I think Sonos is in trouble. Real trouble.

I don’t know if they are losing key staff in other areas besides management. But I would bet money in Vegas that they have in their app development department.
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Just to somewhat give a little bit of praise to Sonos for fixing certain things in the app!

-Black /dark background fixed
-Menu/tab at the bottom always visible
-Room Selection buttons make more sense
-No longer buggy as hell

We still liked the previous version better where everything could be accessed from one menu, but at least they fixed the Ui changes that made the app confusing as hell and buggy. It now works most of the time and the kids are able to select correct rooms etc and the boss is also happy.

So thank you to Sonos for taking feedback from its users and changing the UI. If not a complete rollback, at least it's a step forward!
I am not here to defend the changes, but to pick up the OP's point about selecting a room and playing music....

Swipe down the Now Playing screen, tap rooms button if necessary, double tap required room, hit play. Takes me about a second. Is that really so demanding and difficult? Is that really ruined? I cannot put it anything like as strongly.
Some people loved the previous app version. But not the users who have come on here and said it was rubbish and a disaster and should be rolled back to the previous version....

I shall reserve full judgement until I have used it for a while
However. My initial impression is that the new app is more logical, which I personally prefer to 'intuitive', which I think usually translates as 'what I'm used to'.

'Browse' lists all my sources, and nothing else.
'My Sonos' lists the things that are personal to me - playlists, favourite radio stations etc. I would like more flexibility in how this is arranged, but I seem to have a bit more choice than under the old Favourites
'Rooms' and 'Search' are what they are
'More' is a collection of stuff I need relatively rarely, such as Settings and setup stuff.
Logical and straightforward
The 'quick grouping' facility seems to produce some odd results if you try to use it to transfer music between rooms. Perhaps I'll get the hang of that.... it isn't what I'm used to
I used to tap a room, scroll down and hit “tv” and my tv sound would work. Now I can’t even find an option for anything except music.So all your rooms are Playbars or Playbases? Because the TV source has never appeared for other rooms.
Thanks so much for pointing out the older app mirror! Hated the new one, not the least of which is the glaring white background instead of the older black. In a dark room it blinds you.
I remember complaining loudly when Microsoft changed from the very familiar XP interface to whatever came next, then complaining again when the 2012 server UI was completely different from the then-familiar 2008 server UI. I still have a legacy 2008 server which I have to log into occasionally; it now seems utterly clunky and outdated, lol. Simply a matter of getting used to the changes, which are based on considerable UI research (yes, lots of very smart people work on nothing but UI standards; search for Material Design).
The obvious answer is to make the controller as customizable as possible by the user; I wouldn't think it would be that hard, especially if the mobile screen could be configured through the desktop. I thought the previous changes on how song selections were made and queue'd was a big step backward from earlier; I presume others liked it. I want a dark interface, others not. etc.
The obvious answer is to make the controller as customizable as possible by the user; I wouldn't think it would be that hard, especially if the mobile screen could be configured through the desktop.

99% of users don’t want customization; they want a product that “just works”, which Sonos does better than just about everyone. Too much customization was one of the things that killed the Squeezebox. It was simply far more complex than the 99% wanted.
Nope, can't agree with 99%. Maybe half; who knows? But there's no reason that Sonos can't give it their best UI and your users can leave it just the way it comes; I think of MediaMonkey with massive options. Totally agree with Sonos ease of 1-2-3-4 you're up and running design.
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The obvious answer is to make the controller as customizable as possible by the user; I wouldn't think it would be that hard, especially if the mobile screen could be configured through the desktop.

99% of users don’t want customization; they want a product that “just works”, which Sonos does better than just about everyone. Too much customization was one of the things that killed the Squeezebox. It was simply far more complex than the 99% wanted.


This would be a good point, If 8.0 worked better than previous builds; the reality is that it doesn't.
At the very least it requires customisation options for colour and icon size.
A better option would be to have a choice skins back to the wonderful 5.0 through to 8.0. Everyone would be a winner and this can not be rocket science surely ... except with an arrogant company that refuses to believe that it could ever be wrong.
#Sonos$uck$
I am not here to defend the changes, but to pick up the OP's point about selecting a room and playing music....

Swipe down the Now Playing screen, tap rooms button if necessary, double tap required room, hit play. Takes me about a second. Is that really so demanding and difficult? Is that really ruined? I cannot put it anything like as strongly.


Takes a couple of seconds to do it, but how long did it take you to find out how? Be honest! Like others, I am a long time serious user of the hardware, but hate the iOS app and cannot understand this continual upgrading for no real purpose.
Honestly, a couple of minutes. I used to swipe down the screen a lot in the old app so it is a natural thing for me to try. It would have made life easier if the bar had been on the Now Playing screen.
By the way, have you read the release notes?
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I've been a Beta user for Sonos for 3 years... with this update given out to the Beta community a few months ago, our house backed out of the Beta program. On my exit I sent them copious notes on specifics - noting a lot of "if it aint broke", don't let Amazon change your UI, and relating multiple stories of New Coke from the 70's.... not surprisingly...ok, a little surprisingly, the loosed this turd from the stables anyway.... I don't know how much iOS and Amazon affect product development at Sonos, but its a damn shame that another dog's tail is wagging their dog... I have to assume anyways, because this update is such a turn from what I consider intuitive interfacing at its best.... Shame...

I don’t think apple or amazon have any power over front end design of the sonos app whatsoever - design / UI choice is totally up to Sonos
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I think changes were made to accommodate Amazon's Alexis and I do believe Amazon had some impact. iOS latest update going to only 64bit completely changed Control4 - creating a hardware change now to stay compatible.
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I agree that the 7 versions were substantially better than the 8 versions. And as if today , feb 2018, still are. How I wish I’d never updated!