Best answer by miked13
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Music from iphone cutting out
Songs being played from my iphone are cutting out and not being played in full. Its skips to the next song, plays part then skips again.
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I have the same issue, and it seems to have occured when ios11 came out. I have changed the Wi-Fi box at a cost of £150 as i thought it may be that my Wi-Fi was dropping, that did not fix it. The only thing I can think of is the operating system upgrade is causing the issue - I read somewhere it is Airplay 2 that is causing the issue but no one has advised how to fix it.... it is so annoying to have songs skip halfway through or stop fully.... anyone have any advice, much appreciated. Thx
Ok thanks, diagnostic no: 409061968 and 428595544 and 161190888. Similar to psh comments (above) the sonos system used to work fine (years ago) however recently the problem has gotten worse. The main reason I am hearing is interference however my set up has not changed. I recently (a couple of years) ago purchased sonos boost wrongly believing it may alleviate the issue which has not happened. Very frustrating.
There's certainly a couple of potentials around this issue, including one that is with Sonos, who has stated on many threads that they're trying to track down an issue with iOS devices when the lock screen is invoked.
You might want to work more directly with Sonos by submitting a diagnostic, and posting the number here. Given the many potentials that could cause the symptoms you're describing, giving them some direct information might help them assist you.
You might want to work more directly with Sonos by submitting a diagnostic, and posting the number here. Given the many potentials that could cause the symptoms you're describing, giving them some direct information might help them assist you.
This issue is super frustrating. When Sonos first came out, I was concerned about music cutting out because of the reviews for other devices. But, I gave Sonos a try and it work, and I was impressed year after year. Until now, when it seems to cut out and there is no clear response or fix. Some websites blame this as a network issue, so I went through the instructions folks offered, but with no result. This is deeply disappointing. In general, Sonos has been a good brand for reliability as far as I'm concerned, but Sonos has really dropped the ball on this one.
Worse, one of the problems that I anticipate is that after years of having a better controlled environment, users start to try and fix their systems with any number of remedies that spread, which in turn creates a more heterogenous environment with more diverse settings, and even more variations in the problems that users are experiencing. It's a bit of a vicious circle that can be hard to recover from in terms of reliability if Sonos doesn't take care of this quick.
Worse, one of the problems that I anticipate is that after years of having a better controlled environment, users start to try and fix their systems with any number of remedies that spread, which in turn creates a more heterogenous environment with more diverse settings, and even more variations in the problems that users are experiencing. It's a bit of a vicious circle that can be hard to recover from in terms of reliability if Sonos doesn't take care of this quick.
Thanks Keith, I have an apple time capsule. Can this be used as a shared music folder or NAS? If so how do I get the music from my iphone onto it? I have a mac which I only use for work. It also has my itunes library on it. Is there any way I can get my itunes music library onto the apple TC (wirelesly/easily) rather than streaming directly from my iphone (I would continue to use the iphone app as a controller). Your assistance is appreciated.
When directly streaming from a wireless mobile device, the wireless environment needs to be exceptionally clear. In most cases, if you are looking to store music for Sonos to access on a regular basis you would likely get a better connection if the source of the music was already wired to the network through a NAS drive or shared music folder.
Have you ever tried watching a video on YouTube and it sits there buffering before the video starts? Sometimes these videos have different stream qualities and in turn, different connection requirements. Similarly, if Sonos is unable to get the content from the server fast enough from the wireless source, you're likely to run into audio drops and server disconnect errors. These types of errors point us to the source of the file not being able to maintain a strong enough wireless connection with the network to maintain playback (
Have you ever tried watching a video on YouTube and it sits there buffering before the video starts? Sometimes these videos have different stream qualities and in turn, different connection requirements. Similarly, if Sonos is unable to get the content from the server fast enough from the wireless source, you're likely to run into audio drops and server disconnect errors. These types of errors point us to the source of the file not being able to maintain a strong enough wireless connection with the network to maintain playback (
I'm having the same issue...
My setup is: iOS 11.4, Sonos v9.0 (App and connect:amp)
So far i have been able to narrow this to being just an issue with steaming music that is stored on the iphone (streaming from Pandora/Amazon I don't have any issues). My WiFi is a 5ghz connection with 100mb down internet.
My setup is: iOS 11.4, Sonos v9.0 (App and connect:amp)
So far i have been able to narrow this to being just an issue with steaming music that is stored on the iphone (streaming from Pandora/Amazon I don't have any issues). My WiFi is a 5ghz connection with 100mb down internet.
Will definitely update. I have sonos boost connected by ethernet to an apple time machine downstairs (the internet modem is upstairs and an ethernet connection runs downstairs to the time machine). I may need to play around with these connections (not very tech savvy unfortunately).
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Definitely update. In your speaker and internet setup, if you don’t already, is there a way you could connect one of your Sonos speakers to your router/modem using an Ethernet cable. This creates SonosNet which connects all your speakers to each other on their own separate network. Only one speaker needs to be connected to Ethernet, and the others remain wireless, but will change to the SonosNet, which might fix the audio issue which could be caused by some interference in your home. You may also want to look into purchasing a Boost, which sole purpose is to create SonosNet. That’s what I did, and although I never had audio issues, I have so many WiFi devices, it would have probably happened eventually. My router is in our office and I opted to use the Sonos Boost instead of plugging in a speaker to Ethernet since I didn’t have a speaker in my office. Hope this helps
Hi thanks for your response, my iphonex and sonos system both need updating to the latest versions, so I will try updating and see how it goes, however the problem has been going on for years. I thought it may have been related to our internet however we have just been upgraded to nbn and evrything else works fine. I dont have an apple music subsciption, I just play the music I have purchased outright from apple which is stored on my device.
Userlevel 2
+1
This could be caused by many different factors. Is your iPhone iOS updated to the current version? If not, be sure to update, go to settings, general, software update. After, go to the Sonos iPhone app, settings, online updates, and make sure your iOS app and speakers are updated to the current software. Are you using your Apple Music account to stream? I think it's just your iOS and speakers might need updating
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