Line-in sound cuts out all the time

  • 22 March 2014
  • 37 replies
  • 17810 views
Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

37 replies

Jeff S
Userlevel 7
Badge +20
Changing the channel seemed to have helped! Thanks so much!

Hi Abj0028,

That's great to hear. Please let me know if you have any more issues.
A
Changing the channel seemed to have helped! Thanks so much!
Jeff S
Userlevel 7
Badge +20
Hello Kevin,

Sounds like you have a lot of wireless interference there which can cause this issue. The audio signal from the PLAY:5 is getting transmitted digitally across the network to the other two units and if that signal is having trouble you'll get cutouts or it'll fail to play completely.

I'd recommend starting with changing the wireless channel on your Sonos system to start with. If you can check the channel on your router, please make sure that it's a good 5 channels away from the channel of your Sonos system.

If you're still having trouble, can you please submit a diagnostic from your system and reply back with your conformation number?

Thanks

I am having the same issue. My diagnostics confirmation number is 5605651

My line-in audio is going into my play 5 and it is my record player which I use a ton.

Hi Abj0028,

There's a significant amount of wireless interference showing on your Sonos system. This is causing communication errors between your PLAY:5, which is accepting the line-in feed, and the other 4 speakers you have grouped with it. Please try changing the wireless channel that your Sonos system is using, here's how. Try each of the other channel options and see if that helps.

It is also worth noting the audio compression setting, in the settings menu, under advanced settings. If it is set to uncompressed, you are potentially sending a very large amount of data from your PLAY:5 to the other 4 speakers. This can lead to audio interruptions as the bandwidth is exceeded. If changing the wireless channel does not help, try setting the compression level to compressed and see if that helps.
A
Hello Kevin,

Sounds like you have a lot of wireless interference there which can cause this issue. The audio signal from the PLAY:5 is getting transmitted digitally across the network to the other two units and if that signal is having trouble you'll get cutouts or it'll fail to play completely.

I'd recommend starting with changing the wireless channel on your Sonos system to start with. If you can check the channel on your router, please make sure that it's a good 5 channels away from the channel of your Sonos system.

If you're still having trouble, can you please submit a diagnostic from your system and reply back with your conformation number?

Thanks

I am having the same issue. My diagnostics confirmation number is 5605651

My line-in audio is going into my play 5 and it is my record player which I use a ton.
Ryan S
Userlevel 7
Badge +26
I have do ask, what does Audio Compressions do and is it best to set the default to Compressed or Automatic?
The uncompressed Line-In streams a WAV audio format across the network while compressed uses the SBC codec. Compressed is a smaller data transfer so it uses less bandwidth and can have more transfers fail before you hear any audio cutting out. If you're familiar with audio formats, Uncompressed is a lossless format while Compressed is lossy.

In general, we recommend leaving the system at Automatic. But if you run into streaming issues, Compressed will help. The downside to using Compressed is it has a lower quality stream and more of a delay. Automatic will use Uncompressed until you have several rooms and will then switch to Compressed.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
R
Userlevel 2
Badge
I have do ask, what does Audio Compressions do and is it best to set the default to Compressed or Automatic?
F
Setting the default to Compressed seems to have resolved the issue for me. Thanks!
L
Userlevel 1
Badge +1
Try to see if it is any better. Also worth trying is setting up your system without the sonosnet, but using your default wireless network.
F
Under Sonos > Preferences > Advanced > Audio Compression the system is already set to "Automatic". Do you recommend setting it to "Compressed"?
L
Userlevel 1
Badge +1
Try enabling audio compression in the controller settings (if has not been enabled already)
F
I am having the same issue. However the option to change a wireless channel is no longer an option in the Mac or iOS Advanced Settings menus. Is there another way to deal with wireless interferance?

Thanks.
Ryan S
Userlevel 7
Badge +26
Hello Kevin,

Sounds like you have a lot of wireless interference there which can cause this issue. The audio signal from the PLAY:5 is getting transmitted digitally across the network to the other two units and if that signal is having trouble you'll get cutouts or it'll fail to play completely.

I'd recommend starting with changing the wireless channel on your Sonos system to start with. If you can check the channel on your router, please make sure that it's a good 5 channels away from the channel of your Sonos system.

If you're still having trouble, can you please submit a diagnostic from your system and reply back with your conformation number?

Thanks
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Terms & ConditionsCookie settings