The new app is so incredibly non-intuitive. I see many complaints. I imagine more would complain if they didn't have to create profiles to discuss in the community. The usability seems bad enough I am questioning selling my sonos equipment. Is there any out there who actually likes the new app interface? Are there advantages? Has Sonos management listened to customers on this issue?
Thanks
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Every Sonos customer should be entitled to make a thread regardless of what other deem acceptable or not.
Bullying people off the forum is not the way to go.
Surely the more threads posted by actual usesrs the better, burying all the complaints in on thread is a very convenient way to hide the widespread disappointment of the 8.xx series app.
Bullying people off the forum is not the way to go.
Surely the more threads posted by actual usesrs the better, burying all the complaints in on thread is a very convenient way to hide the widespread disappointment of the 8.xx series app.
I think it is perfectly fine for anyone to start a new thread — they’ve paid their money, and they have every right to be heard, and it is their choice whether it is at the end of an existing thread or at the start of a new one.
If as posted above the CEO believes these people to be a ‘small’ part of the community, then the more threads the better I say. Unfortunately (and this is my opinion only) Sonos seem to have a ‘we know best’ attitude and are not too responsive to feedback. Others will think differently of course — as I said, just opinions.
And talking of opinion, I was in Richer Sounds the other day — they sell shedloads of Sonos kit. I thought it might be interesting to ask the staff (they are good blokes in RS) their thoughts and both thought the product was worse for V8. This, too was the feedback they’d had from customers.
This is all opinion, hearsay, and anecdotal. In that respect worth not a jot. And so will be ignored by all at Sonos, but I feel better for posting it 🙂
Have a great Sunday
Andrew
If as posted above the CEO believes these people to be a ‘small’ part of the community, then the more threads the better I say. Unfortunately (and this is my opinion only) Sonos seem to have a ‘we know best’ attitude and are not too responsive to feedback. Others will think differently of course — as I said, just opinions.
And talking of opinion, I was in Richer Sounds the other day — they sell shedloads of Sonos kit. I thought it might be interesting to ask the staff (they are good blokes in RS) their thoughts and both thought the product was worse for V8. This, too was the feedback they’d had from customers.
This is all opinion, hearsay, and anecdotal. In that respect worth not a jot. And so will be ignored by all at Sonos, but I feel better for posting it 🙂
Have a great Sunday
Andrew
Ugh you said "we" - however many "we" want.
Unless by "we" you mean the small group of posters who do 2/3 of every posts?
Instead of crapping on OPs thread move on and enjoy your Saturday FFS.
Probably = # users who want to post their opinion in their own thread.
I don’t actually think anything will happen unless they perceive a drop in sales, would I sell my system no.
Would I now recommend or buy more sonos no.
If the Apple speaker gets great reviews I many look at a long term swap out.
CEO obviously doesn't boter checking Google Play then as the 8.x app has had a right roasting.
Wonder if i has put any potential customers off?.
Off as some fanboy but basic Internet forum etiquette says you don’t post multiple threads on the same topic. It is just annoying to other users who guess what don’t come here for your agenda.
Wow! And the forum moderators think this is okay?
lol thats pretty creative, nice job.
The only rude thing was your thread dump, and lame attempts to justify. Major but hurt, SAD!.
Wow such drama. You haven't posted your opinion on the app just that you don't think this thread should exist.
So your story is u r woke AF over forum etiquette in a forum with zero posting rules?Would be believable if u peeps didn't crap all over every slightly negative thread such as how this played out.
Userlevel 7
+22
and by the type that post on 2/3 of threads.... oh you mean the people that come on here to provide aid, support and help to others not the bullys that are only here to disrespect others and provide no value. Yea.
Userlevel 7
+26
Thanks for sharing, avninja. I'm sorry your first thread on the community turned into a war zone of inappropriate comments. Instead of deleting anything, I'm going to remind everyone that personal attacks, inciting others to start them, and using curse words are not appropriate here. I've edited the formatting of that post above from Chris.
Everyone is allowed to share their feedback, and we all need to remember that disagreeing isn't a license to insult. Disagreeing with feedback is also ok. That said, let's all give everyone the benefit of having common interests and remember that we all love music, and want Sonos to be the best it can be. There are a lot of threads on the new app, and we haven't merged them together, though we may do so later. You're welcome to post on existing threads or make new ones. We'll continue to share feedback with the team.
On that note, avninja, the team that designs our app and everyone all the way up the management tree have heard feedback from our customers. We are working on the app and there will be new updates in the future that include criticism and continue to improve on the existing version. Not every upcoming update will have app changes, but you can expect to see some coming in the future as design continues.
Everyone is allowed to share their feedback, and we all need to remember that disagreeing isn't a license to insult. Disagreeing with feedback is also ok. That said, let's all give everyone the benefit of having common interests and remember that we all love music, and want Sonos to be the best it can be. There are a lot of threads on the new app, and we haven't merged them together, though we may do so later. You're welcome to post on existing threads or make new ones. We'll continue to share feedback with the team.
On that note, avninja, the team that designs our app and everyone all the way up the management tree have heard feedback from our customers. We are working on the app and there will be new updates in the future that include criticism and continue to improve on the existing version. Not every upcoming update will have app changes, but you can expect to see some coming in the future as design continues.
Userlevel 7
+22
How exactly many threads to there need to be on the subject?
Userlevel 7
+22
I said how many do we "need" not how many are people physically capable of producing. Very much a difference.
I won't go as far as saying I like it, and some clearly hate it. But if you stick to a couple of principles I think you will find it isn't cause to sell your system. I suspect that tablet users tend to find it a bigger adjustment than mobile users.
The key things are to use the tab bar at the bottom of the screen to navigate. From the Now Playing screen you need to swipe the screen done to show the tab bar.
To select a room tap the Rooms button then tap your room Then tap Browse, Search or My Sonos to pick music.
Do not use the 'red room' thing on the Now Playing screen. Get back to the Rooms screen via the Rooms button for anything to do with rooms.
See if that helps.
The key things are to use the tab bar at the bottom of the screen to navigate. From the Now Playing screen you need to swipe the screen done to show the tab bar.
To select a room tap the Rooms button then tap your room Then tap Browse, Search or My Sonos to pick music.
Do not use the 'red room' thing on the Now Playing screen. Get back to the Rooms screen via the Rooms button for anything to do with rooms.
See if that helps.
Userlevel 7
+22
If you want your voice heard - posting to the master thread on the subject would do a lot better then additional arbitrary threads (sorry avninja - not to say you knew where to locate that thread).
https://en.community.sonos.com/announcements-228985/now-available-the-new-sonos-app-6791306/index18.html#post16176435
https://en.community.sonos.com/announcements-228985/now-available-the-new-sonos-app-6791306/index18.html#post16176435
Userlevel 7
+22
I will even go on and dump on my opinion.
Userlevel 7
+22
yea your that type I mentioned in my post about the new app.
From the message I had from the CEO those complaining are classed as a very small community.
I don’t actually think anything will happen unless they perceive a drop in sales, would I sell my system no.
Would I now recommend or buy more sonos no.
If the Apple speaker gets great reviews I many look at a long term swap out.
I don’t actually think anything will happen unless they perceive a drop in sales, would I sell my system no.
Would I now recommend or buy more sonos no.
If the Apple speaker gets great reviews I many look at a long term swap out.
Userlevel 7
+22
Actually you can just blow me off as some fanboy but basic Internet forum etiquette says you don’t post multiple threads on the same topic. It is just annoying to other users who guess what don’t come here for your agenda.
It only is it rude encouraging others to post multiple threads on the same topic - it is counter productive. No one is gong to pay attention to dozens of “me to thread” vs having those people post in a thread with hundreds of posts that Sonos has said they are monitoring and sending feedback to development.
Of course that isn’t your concern as you have no interests in all the other threads in this forum that ask for feedback and help with other issues that you don’t care about. That makes you less valuable contributor and more troll.
Best of luck
It only is it rude encouraging others to post multiple threads on the same topic - it is counter productive. No one is gong to pay attention to dozens of “me to thread” vs having those people post in a thread with hundreds of posts that Sonos has said they are monitoring and sending feedback to development.
Of course that isn’t your concern as you have no interests in all the other threads in this forum that ask for feedback and help with other issues that you don’t care about. That makes you less valuable contributor and more troll.
Best of luck
Userlevel 7
+22
That actually wasn’t intentional punctuation. But does read rather crude. Let me fix that sorry.
Actually won’t let me fix. But the line indentuon there is not intended that way or meant.
Actually won’t let me fix. But the line indentuon there is not intended that way or meant.
Userlevel 7
+22
I see - so my opinions on the app don’t matter just yours. Nice and proves me correct. It’s your way and your agenda that is only thing that matters here.
Userlevel 7
+22
I posted my opinion on the appropriate thread to post my opinion.
Userlevel 7
+22
I simply said it is more appropriate to post it on the thread about the matter. And spamming the sight with multiple threads is not really very good forum etiquette. Really if the site had moderators like a normal site they would merge those threads in with the prime thread and notify the user as such.
Userlevel 7
+22
Blah blah yea whatever you feel like. Enjoy.
Chris u like the new app?
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