I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?
My Sonos app could not find the bridge or the Play 3 so I had to reset and when I added them again, all my music was gone. For the last 6 months I had been creating Sonos Playlists based on Spotify? Please help
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Userlevel 7
+22
John b - personal accountability. Seriously. In this world.
Userlevel 7
+26
Sorry to hear about the lost playlists everyone. It does unfortunately happen when you setup a new Sonos system instead of connecting to an existing one. If you have playlists through a service, such as Spotify or Google Play Music, they'll re-populate into Sonos when you add the service back in. Sonos Playlists are stored on your players themselves, so factory resetting them, or creating a new system will delete them.
I'll pass on the feed back for a warning of some sort to the team for you all. In general, if you have any trouble with Sonos, feel free to come here and ask for help before resetting things, we may be able to get you all set quickly without need for resetting everything.
Just a note on replacing routers, you just need to make sure to reboot all of your Sonos components and they'll connect back automatically. If the players are wireless, you need to wire one in and configure the wireless network if it's changed.
The fact that Sonos playlists are lost in this way is idiotic, and a good reason for not continuing to use your products. Surely there should be a warning. Just had to reset my system due to new broadband provider, and have lost all of my playlists. Please design the capability for us to be able to store playlists somewhere other than Sonos devices which will inevitably have to be reset at some point, due to forces outside a user's control.
Except for very rare fault conditions, the only reason to factory reset a unit is if it's moving from one Sonos system ("household") to another. On a change of broadband provider -- and hence presumably the router -- all that's required is for everything on the network (and not just Sonos) to be turned off and turned on again. The same procedure will resolve many common network problems.
In the 8 years I've owned Sonos kit I've needed to reset the entire system precisely zero times.
Factory reset is a direct hardware intervention. Where would such a message be displayed?
As ratty suggests, factory rest is rarely needed and does not usually resolve any issues. It is best to seek expert advice before factory reset. Starting from scratch could result in loss of Sonos Playlists and music service registrations.
Unlike ratty, I did factory reset my system more than 10 years ago. I thought that the reset might solve my networking issue, but the reset solved nothing. The lesson learned? -- Factory reset was a bad idea.
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I will agree that the add a new player, BRIDGE, or BOOST menu is rather confusing and could result in someone starting the system from scratch, rather than simply adding a unit.
I used to have a play:5 hardwired into my network for setting up my sonos. One day I realized I wanted to move my play:5 somewhere else so I plugged in a bridge as the hardwire anchor.
This turn out to be a nightmare, it erase everything I had for not just my playlist, but also music service that I have accumulated over the years. Now I have to go back and add them ONE at a time, why isn't there any warning? Why isn't there a way to 'export' setting? The source for all the music remaing the same isn't it? Weather that's Amazon's cloud, my NAS music library, pandora, etc. so I don't see why we can't have setting export as an XML and than re-import back in.
This turn out to be a nightmare, it erase everything I had for not just my playlist, but also music service that I have accumulated over the years. Now I have to go back and add them ONE at a time, why isn't there any warning? Why isn't there a way to 'export' setting? The source for all the music remaing the same isn't it? Weather that's Amazon's cloud, my NAS music library, pandora, etc. so I don't see why we can't have setting export as an XML and than re-import back in.
This turn out to be a nightmare, it erase everything I had for not just my playlist, but also music service that I have accumulated over the years.
"How do I replace my wired Sonos product without losing my settings?"
Replacing a wired Sonos component
+1
Spot on!
I had to replace by modem/router last night due to an issue and tried resetting up my Sonos. I set it up to be the same username and password but I am now on the 5Ghz band not 2.4Ghz band. I couldn’t set it up to join my existing Sonos so set up the bridge 1 speaker (out of my 4 total) and realised my playlists were all gone.
If they are saved on the speakers themselves it is possible that I would be able to do something to recover them on the remaining 3 speakers that I haven't set up yet?
If they are saved on the speakers themselves it is possible that I would be able to do something to recover them on the remaining 3 speakers that I haven't set up yet?
Thanks for your reply @buzz.
I have changed the name and password of the 2.4ghz band to be the same as my previous router.
I have unplugged the bridge and the original play 3 that was set up on a new network.
I have then plugged in the Play 1 to the router but when I open the app on my smart phone it says your Sonos system was not found. Is that all I could have tried for?
I have changed the name and password of the 2.4ghz band to be the same as my previous router.
I have unplugged the bridge and the original play 3 that was set up on a new network.
I have then plugged in the Play 1 to the router but when I open the app on my smart phone it says your Sonos system was not found. Is that all I could have tried for?
Thanks The LHC and buzz, it turns out the ethernet cable was faulty...
Got one speaker wired in, will connect the rest up now.
SOOOO HAPPY, that 18 months of building playlists over different sources are still there
Got one speaker wired in, will connect the rest up now.
SOOOO HAPPY, that 18 months of building playlists over different sources are still there
Hi,
Following the firmware update, it could not find the sonos system instantly so it was selected as "set up a new system" by mistake. Now I am trying to restore my home setup again with the original zone names and stored sonos playlists. Is there a way to do so?
Following the firmware update, it could not find the sonos system instantly so it was selected as "set up a new system" by mistake. Now I am trying to restore my home setup again with the original zone names and stored sonos playlists. Is there a way to do so?
Userlevel 2
Came home this evening and found that my entire system was reset. No one in my home uses the Sonos system other than me and everything is gone - players, connect, playlists, Spotify and Amazon Music accounts. Also lost my saved TuneIn stations and access to my NAS. What on earth is happening? Only issue I had was the last Sunday when I grouped my Connect and two Play:1 units and music kept cutting out. When I ungrounded Connect, it seemed to be working properly. Today, everything is gone!
Userlevel 2
Sorry, I meant removed Connect from the group, the 2 Play:1 units were working fine.
I too lost my Sonos playlists this afternoon which is really disappointing given the amount of time that they take to set up. The issue started with my Play 5 not being recognised from my controller on my PC - I reset the controller which I've done many times before and for some reason it had lost connection with the music library on my NAS so I had to re-add the credentials and re-index. I then tried to connect to the Sonos system, the play 5, including my sub was not visible, so I attempted to connect by pressing the two buttons on the player. Once the re-index had completed, the players were visible, but the playlists were gone.
I'm not sure what I have done here that is different to anything I have done previously (including adding new bridges, players etc), but it would be good idea if meta data such as playlists etc. can be backed-up in some way so that they can be restored if required.
I'm not sure what I have done here that is different to anything I have done previously (including adding new bridges, players etc), but it would be good idea if meta data such as playlists etc. can be backed-up in some way so that they can be restored if required.
Userlevel 7
+22
It sounds like you have performed a factory reset on the Play 5. Unless directed by support and for specific problems it is generally not recommended to do this for this very reason.
Tried to use my Sonos this morning to be told by the Android app that it could not find the system. I haven't changed anything about the WiFi setup or router, or any of the speakers. The app guided me through the process to reconnect and now I find that all my playlists and favourites are gone. I'm incensed.
The app did not give any warning whatsoever that I was doing a 'Factory reset'. Now because of what I can only assume is a bug in connectivity, the speakers have decided to wipe all data? This is awful, and the lack of backup option for these playlists, when this kind of bug exists, is a major omission.
This is the first time that I've been left angry as a Sonos customer. There's lots of comments on here saying: you should never have to press buttons on devices - where is this advice in the app?! And what else is one supposed to do when the app decides that the system has been lost? The only guidance the app gives is to reconnect by pressing buttons, and it gives no information whatsoever about the implications of this, or that this process is a 'Factory reset'. No other consumer device I have used (that I can remember) has such innocuous procedure result in a factory reset - this is usually performed with a paperclip and a button hidden inside a hole!
The app did not give any warning whatsoever that I was doing a 'Factory reset'. Now because of what I can only assume is a bug in connectivity, the speakers have decided to wipe all data? This is awful, and the lack of backup option for these playlists, when this kind of bug exists, is a major omission.
This is the first time that I've been left angry as a Sonos customer. There's lots of comments on here saying: you should never have to press buttons on devices - where is this advice in the app?! And what else is one supposed to do when the app decides that the system has been lost? The only guidance the app gives is to reconnect by pressing buttons, and it gives no information whatsoever about the implications of this, or that this process is a 'Factory reset'. No other consumer device I have used (that I can remember) has such innocuous procedure result in a factory reset - this is usually performed with a paperclip and a button hidden inside a hole!
Userlevel 7
+22
I'm pretty sure the app wouldn't walk you through factory resetting your speaker let alone all of them which you would have to do to lose all your settings.
A factory reset means removing power, then switching back on holding the Pause button until light flashes Amber and white - did you do this - 2 ALL your Sonos gear?
A factory reset means removing power, then switching back on holding the Pause button until light flashes Amber and white - did you do this - 2 ALL your Sonos gear?
@Stuart_W No I did not do any of that. I opened the app and was told it couldn't find my Sonos system. I was walked through the 'connect' process which involved pressing two buttons on the top of each speaker. Now I have no Playlists, Favourites or connected services.
Userlevel 7
+22
It sounds like you followed a set-up new system but obviously the speakers are already associated.
Switch router off, Sonos pieces, computer and ALL devices attached to the network (phones, tablets, NAS and so on).
Then switch on router, wait for it to connect, switch n Bridge or Boost if you have them, wait, then switch on Sonos speakers and then after that your other network devices. Hopefully your Sonos will be back up and connected.
Switch router off, Sonos pieces, computer and ALL devices attached to the network (phones, tablets, NAS and so on).
Then switch on router, wait for it to connect, switch n Bridge or Boost if you have them, wait, then switch on Sonos speakers and then after that your other network devices. Hopefully your Sonos will be back up and connected.
This morning, my Sonos was blinking orange. When I touched a button, it made a bleep sound ... ? Tried everything and could only set it up as a new system. With the result -> all playlists lost ... !!!
What about a stupid and simple cloud backup solution like apps as WhatsApp and everything else ... ?
+1
It's too stupid for words ...
What about a stupid and simple cloud backup solution like apps as WhatsApp and everything else ... ?
+1
It's too stupid for words ...
Just had the same thing happen to me. Frustrating beyond words.
One idea though is that if you have last.fm scrobbling enabled, you can at least see what songs were in your playlist based upon the last time you played them. Not much consolation but helped me so thought I'd pass it on.
One idea though is that if you have last.fm scrobbling enabled, you can at least see what songs were in your playlist based upon the last time you played them. Not much consolation but helped me so thought I'd pass it on.
Wow this topic is three years old and sonos still have done nothing about it; they remind me of Apple only do it if it suits them; People they are great speakers; crap at the little things that make things great; use your iTunes; your amazon your Spotify your Plex your anything but sonos software that way when you reset becuase you were sent a new router lost internet or they decided to disappear from your network you can use your other software account to do the job right!!! Well miffed 300 song playlist for a party disappeared only took 6 hours to create it; next tip folks is when sonos have a slight discount sale don’t buy anything it means a new product coming out for not much more money so wait and get the better version!
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