hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though
hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though
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Hi
All TuneIn radio stations are down for me, as well as some mixcloud tracks. Spotify works, Apple Music does not. All say "unable to connect". Router and Sonos both rebooted, no change. Software up to date. Diagnostic confirmation is 7710284.
Please advise! Many thanks.
All TuneIn radio stations are down for me, as well as some mixcloud tracks. Spotify works, Apple Music does not. All say "unable to connect". Router and Sonos both rebooted, no change. Software up to date. Diagnostic confirmation is 7710284.
Please advise! Many thanks.
Okay, now it seems like it's just this one station. WXPN, 91.9.
+1
Hi JoeFish,
The connect between the Bridge and the speaker is looking good. Can you try those stations one more time? If these are bookmarked stations in Sonos Favorites or My Radio Stations, try and search for the station instead. If it plays, you may need to delete the old bookmark and update it with the new stream.
If there are any other stations that come back with issues playing, reply back with the station name here.
The connect between the Bridge and the speaker is looking good. Can you try those stations one more time? If these are bookmarked stations in Sonos Favorites or My Radio Stations, try and search for the station instead. If it plays, you may need to delete the old bookmark and update it with the new stream.
If there are any other stations that come back with issues playing, reply back with the station name here.
Okay, after the software update I was able to choose a station at random and play it, thank you.
I still cannot access some of my local stations, however. I created a new diagnostic (7411248) and took this screenshot. You can see the station has loaded, but I'm getting no audio.
I still cannot access some of my local stations, however. I created a new diagnostic (7411248) and took this screenshot. You can see the station has loaded, but I'm getting no audio.
Userlevel 2
+1
Thanks for the update JoeFish.
First, I would recommend doing an update on your Sonos. To do this on a Windows controller, please go to Manage > Check for software updates.
In addition, I am seeing some wireless interference around the PLAY:5. If you are still experiencing the same problem after the update, please try moving the PLAY:5 to a different location in the home and starting playback.
If the issue persists even in a different location, please submit another diagnostic and let us know the number.
First, I would recommend doing an update on your Sonos. To do this on a Windows controller, please go to Manage > Check for software updates.
In addition, I am seeing some wireless interference around the PLAY:5. If you are still experiencing the same problem after the update, please try moving the PLAY:5 to a different location in the home and starting playback.
If the issue persists even in a different location, please submit another diagnostic and let us know the number.
It has been with every station I've tried. The app displays the station information, including the DJ name and whatnot, but it doesn't actually play the station.
Userlevel 2
+1
Hi JoeFish,
Are you experiencing the issue with any specific TuneIn station, or are there multiple stations that are unable to play?
If the issue is specific to one station, please let me know what station you are trying to access.
Are you experiencing the issue with any specific TuneIn station, or are there multiple stations that are unable to play?
If the issue is specific to one station, please let me know what station you are trying to access.
Hi Manny,
No, I am able to play from Pandora, Spotify, and my local device with no issues. Yes, the router has been rebooted since the problem started. Any other suggestions?
-Joe
No, I am able to play from Pandora, Spotify, and my local device with no issues. Yes, the router has been rebooted since the problem started. Any other suggestions?
-Joe
Hi, JoeFish. Thanks for submitting the diagnostic. The report is showing errors connecting to Tune In, are you experiencing the same errors playing from other Music Services? Additionally, has the router been rebooted at this point?
Same here. Diagnostic confirmation 7409231
Userlevel 7
+20
As you can imagine things are very busy here. That's why our phone team is available 365 days a year. We're catching up after the holidays.
Not to mention the fact that this is a very lame response. Clearly lots of people experienced problems with TuneIn. I was thinking of buying another Sonos player to add to my living room set, but this recent experience is making me reconsider...
@Jeff, a response after 4 days?!? problems are solved but this is not the service we expect from Sonos!
Userlevel 7
+20
Hi folks,
We are currently unaware of any TuneIn radio outages. If you are still having trouble browsing the radio, please try rebooting your router and Sonos systems by removing them from power and waiting ten seconds before plugging them back in. This should update network information, including DNS, for your router and Sonos systems.
If issues persist after reboots, please submit a diagnostic report and reply here with your confirmation number: Submit diagnostics.
We are currently unaware of any TuneIn radio outages. If you are still having trouble browsing the radio, please try rebooting your router and Sonos systems by removing them from power and waiting ten seconds before plugging them back in. This should update network information, including DNS, for your router and Sonos systems.
If issues persist after reboots, please submit a diagnostic report and reply here with your confirmation number: Submit diagnostics.
The recent Tunein 24 hour outage makes me wonder if there's any other Sonos service that provides live radio? I'm fairly new to Sonos but I haven't been able to find one. STITCHER is good for podcasts. It doesn't provide for live streams as far as I know. Normally, Tunein is excellent but it would be good to have an alternative when it goes down.
Yep, working again. A formal statement from Sonos could be usefull.
It works again. Much better than 2 hours ago. Just checked a few stations and get immediate response..
Seems that Tune In is working. Checked a few stations and get immediate response.
yes, Tunein seems to be working again for me too
At the moment, it works here with ups and downs.
Tunein is working again for me. Just checked it now and it can connect to all my stations. Hope it keeps going!
I have the same problem . See also my topic: https://ask.sonos.com/sonos/topics/unable-to-play-radio-stations-since-this-morning
I am in Haarlem, the Neterlands. The problems seem to have worsened now, cannot get any station via Sonos -Tuned In.
Yes, I'm still getting that message. Would love to know if this problem is widespread or isolated to certain areas/regions? I'm in Dublin, Ireland.
Radiostations via Tune in work erratically, only on some stations. Problem discovered about 4 hours ago. When selecting a radiosation, the station logo pops up, than Sonos tries to connect, but thereafter the message appears ' unable to play the radiosation'.
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