I get the same error every time 😠 (running desktop client on mac osx)...any help is appreciated:
'//AlexMBP/Music' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.
Go to Manage > Music Library Settings to check the path name
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Here's my fix: (I'm running Mac OS X High Sierra on a Mid 2010 MacPro).
I noticed that the"Shares.plist" file within the Sonos Folder (Computer>HD>Users>Shared>Sonos) showed the path to my music stopped short of where my iTunes folder was located, so I grabbed just one .m4a file at random (from my Bill Evans folder), copied it, and pasted it directly into the folder at the end of the Sonos path. After that the "Music Library Settings" within the controller was able to recognize that folder as having music in it. ALL my music! It took just a few minutes for the controller to index all the data, and Voila! Hope that helps someone out there.
I noticed that the"Shares.plist" file within the Sonos Folder (Computer>HD>Users>Shared>Sonos) showed the path to my music stopped short of where my iTunes folder was located, so I grabbed just one .m4a file at random (from my Bill Evans folder), copied it, and pasted it directly into the folder at the end of the Sonos path. After that the "Music Library Settings" within the controller was able to recognize that folder as having music in it. ALL my music! It took just a few minutes for the controller to index all the data, and Voila! Hope that helps someone out there.
A good start to getting the assistance you desire is to submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
Hello.. I have the same problem as every one. Read many threads but didn't manage to fix. Please advise.
Userlevel 7
+20
I have never shared any music from my laptop, so I don't really mean what you mean by my 'shared music folder'. The only shared folder I found appears in /Users/Shared/Sonos. This folder has only 2 small files in it: ShareIndo and Shares.plist. Should I look somewherelse?
The folder on your Mac that is being shared is called "Musique." How many folder levels deep can you go in that folder?
Hi Jeff, thanks for your quick reply.
I have never shared any music from my laptop, so I don't really mean what you mean by my 'shared music folder'. The only shared folder I found appears in /Users/Shared/Sonos. This folder has only 2 small files in it: ShareIndo and Shares.plist. Should I look somewherelse?
I have never shared any music from my laptop, so I don't really mean what you mean by my 'shared music folder'. The only shared folder I found appears in /Users/Shared/Sonos. This folder has only 2 small files in it: ShareIndo and Shares.plist. Should I look somewherelse?
Userlevel 7
+20
Same problem here. I purchased a complete Sonos system and I can't listen to my own music on iTunes because the indexing on Sonos software keeps failing. Going to Sonos settings/Music Library, then selecting "in my music library" as the target folder. Then it leads to an updating/indexing of the music library that never ends. I tried to give a more specific path (~user/Music/Music, but it didn't change anything. None of my files have the 'shared' status on my laptop. I also checked on the firewall side, Sonos appears on the list of accepted input/output apps.
Diagnostic: 7138935
MacbookPro Retina - Sierra 10.12.3
Thanks!
Hi jfnoubel,
It looks like your system is still indexing but there are some recursion errors showing up. These can happen if your shared music folder has too many nested folders within or if there are many tracks with long track names. How many folders deep is your shared music folder?
Hi,
Same problem here. I purchased a complete Sonos system and I can't listen to my own music on iTunes because the indexing on Sonos software keeps failing. Going to Sonos settings/Music Library, then selecting "in my music library" as the target folder. Then it leads to an updating/indexing of the music library that never ends. I tried to give a more specific path (~user/Music/Music, but it didn't change anything. None of my files have the 'shared' status on my laptop. I also checked on the firewall side, Sonos appears on the list of accepted input/output apps.
Diagnostic: 7138935
MacbookPro Retina - Sierra 10.12.3
Thanks!
Same problem here. I purchased a complete Sonos system and I can't listen to my own music on iTunes because the indexing on Sonos software keeps failing. Going to Sonos settings/Music Library, then selecting "in my music library" as the target folder. Then it leads to an updating/indexing of the music library that never ends. I tried to give a more specific path (~user/Music/Music, but it didn't change anything. None of my files have the 'shared' status on my laptop. I also checked on the firewall side, Sonos appears on the list of accepted input/output apps.
Diagnostic: 7138935
MacbookPro Retina - Sierra 10.12.3
Thanks!
Userlevel 7
+20
Is your computer going to sleep? If the computer goes idle or goes to sleep Sonos will not be able to access the music stored on it.
Userlevel 1
Did everything you instructed, rebooted before and after. The music folder worked for an hour and then back to the same old same old. Ran a new diagnostic. Here's the confirmation: 6839610
Completely bummed about this.
Completely bummed about this.
Userlevel 7
+20
Please check your computer's firewall and antivirus settings, here's how. It may also help to remove the music share and add it again. This will rebuild the sharing permissions and may help.
Userlevel 1
6836035
Userlevel 7
+20
HI folks,
If you're still having trouble connecting to your music shares, please submit a diagnostic report then reply here with the confirmation number, I'll take a look for you.
If you're still having trouble connecting to your music shares, please submit a diagnostic report then reply here with the confirmation number, I'll take a look for you.
Userlevel 1
Thanks Geod,
I'm with you. My computer name is down to 4 letters now and I have a month old router from Time Warner...I'll report back any advancements or stagnation when I finally speak to someone in support.
I'm with you. My computer name is down to 4 letters now and I have a month old router from Time Warner...I'll report back any advancements or stagnation when I finally speak to someone in support.
Ilerid, I wish you luck. I was told by phone support (after Jeff was no help -- I changed my computer name to 7 characters which made no difference whatsoever) that it was my router, but Verizon and myself have confirmed separately that there is no issue with my router or any 'fluctuations' in connection. I tried literally everything (and I'm by no means incompetent in solving these issues usually). From all my hours of work and attempting everything seemingly under the sun, I've concluded that this is solely the Sonos app that is the issue here, and for some reason they refuse to admit or address it with an update.
Seems like a ridiculous issue at its heart, too. You'd think this would be a simple compiling fix.
Seems like a ridiculous issue at its heart, too. You'd think this would be a simple compiling fix.
Userlevel 1
I am at my wits end with the same problem. I manage to get my music folder loaded after removing the xml file from the itunes music file and then rebooting my computer...but I only get 3 or 4 songs out of my music library before Sonos is no longer able to find the folder. I called customer service twice and each time was not offered the call back option, so I kept on hold for what seemed an eternity. The last call I went from caller 102 down to 67. Eventually I had to go back to work. I have spent several thousands of dollars on this equipment and I am beyond disappointed with the extremely inequitable customer service. C'mon Sonos! GET YOUR ACT TOGETHER!!
Userlevel 7
+20
In your diagnostic I see that your computer's name is pretty long. This can cause issues with SMB file shares. Please try shortening your computer's name to something less than 15 characters and see if the music share will add. To do so, head into the Apple menu and choose sharing, then click on the sharing option. Here you can adjust your computer name. Once changed, please reboot your Mac. When everything is back online, see if you can add the music share in Sonos.
If that doesn't work, please send in a new diagnostic report and reply with the number.
Please read the full diagnostic. You will see my name was changed to a
Your computer's name shows up as your name with this at the end ".fios-router.home". It may help to change your computer's name again in the sharing menu, then reboot your computer and router. Rebooting your router should help to remove the extra bits at the end of your computer's name.
Your site will now not let me post a full reply for some reason. Keeps on cutting my statement off. Wow this company is frustrating.
Please read the full diagnostic. You will see my name was changed to a
Please read the full diagnostic. You will see my name was changed to a
Userlevel 7
+20
Thanks for the attempted help, Rex. Much appreciated.
Hi Geod123,
The Sonos system can still access music shares stored on computers. You do not need to store your music on a NAS drive. In your diagnostic I see that your computer's name is pretty long. This can cause issues with SMB file shares. Please try shortening your computer's name to something less than 15 characters and see if the music share will add. To do so, head into the Apple menu and choose sharing, then click on the sharing option. Here you can adjust your computer name. Once changed, please reboot your Mac. When everything is back online, see if you can add the music share in Sonos.
If that doesn't work, please send in a new diagnostic report and reply with the number.
That's what I'm hoping is the case as well. Just a pre-emptive action here -- for any Sonos staff that see this conversation, my report number is 6532682. Let's talk.
Thanks for the attempted help, Rex. Much appreciated.
Thanks for the attempted help, Rex. Much appreciated.
Hmm that would be too bad if Sonos can't support that; you may have exposed a bug introduced in the last release, IMO. Run a diagnostic and record the report number - I'm hoping for you that Sonos staff will ask you for it, then investigate.
thx
thx
I've tried all of that. iTunes folder, itunes/media, itunes/media/audio, etc. Nothing works.
I have thousands of artist folders, that each lead to several albums, which then has the music files. This is how iTunes indexes it natively.
I have thousands of artist folders, that each lead to several albums, which then has the music files. This is how iTunes indexes it natively.
Can you set the path to your libraries more specifically?
thx
thx
I appreciate the input, Rex. Unfortunately, I don't have an NAS -- all of my music is on my computers and iPhone. At this time, I don't feel the need to (or feel I should HAVE to) purchase and set up an NAS, for this specific application.
I spent a significant amount of money for my Sonos system, in order to have a wireless system through my house that was touted as easy and seamless integration with my current technologies. It's extremely frustrating to me that I would need to purchase even more hardware in order to make this work, just because of a lack of foresight in software development by Sonos.
I REALLY want to like this company, because the quality of the hardware is exceptional, and their customer service is supposed to be great, but after all of these troubleshooting steps taken (I've tried all that are mentioned in any relevant thread except for things NAS-related, of course), I'm still left without a solution.
I'm always willing to try anything else that anyone might be able to suggest, though.
I spent a significant amount of money for my Sonos system, in order to have a wireless system through my house that was touted as easy and seamless integration with my current technologies. It's extremely frustrating to me that I would need to purchase even more hardware in order to make this work, just because of a lack of foresight in software development by Sonos.
I REALLY want to like this company, because the quality of the hardware is exceptional, and their customer service is supposed to be great, but after all of these troubleshooting steps taken (I've tried all that are mentioned in any relevant thread except for things NAS-related, of course), I'm still left without a solution.
I'm always willing to try anything else that anyone might be able to suggest, though.
Hi Geod,
This started happening to me after the latest update. But the workaround suggested by Jeff S worked for me. The NAS share I had previously pointed the Sonos application to at looked something like this:
\\NAS\Public\
but I made it more specific as something like:
\\NAS\Public\Audio\Music
after which the problem disappeared. I may miss some files in other directories but at least it works.
I suspect a developer changed a 'maximum recursion path length' constant somewhere.
thx
This started happening to me after the latest update. But the workaround suggested by Jeff S worked for me. The NAS share I had previously pointed the Sonos application to at looked something like this:
\\NAS\Public\
but I made it more specific as something like:
\\NAS\Public\Audio\Music
after which the problem disappeared. I may miss some files in other directories but at least it works.
I suspect a developer changed a 'maximum recursion path length' constant somewhere.
thx
I have the exact same problem as everyone else here. I have many music files (~40k) that iTunes files into folders, as I'm sure you're aware of. Is this indeed the issue?
If so, it is absolutely bewildering as to why Sonos hasn't taken this into account, as the whole philosophy of the company would seem to be providing high quality audio hardware to people who enjoy many styles of music.
Essentially, because we like music so much, and have accrued so much over the years, we are not able to listen to them -- is that what you're saying?
If so, it is absolutely bewildering as to why Sonos hasn't taken this into account, as the whole philosophy of the company would seem to be providing high quality audio hardware to people who enjoy many styles of music.
Essentially, because we like music so much, and have accrued so much over the years, we are not able to listen to them -- is that what you're saying?
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