controller rubish - speakers freat!

Userlevel 1
  • Contributor II
  • 2 replies

It can’t only be me! I have a 1,3 & 5 (gen 1 & 2) the sound is great…..but the app - with its S1 & S2 - keeps dropping speakers off - then “can’t connect” - is there a different way to control the speakers? 

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2 replies

Userlevel 7
Badge +17

Four posts one message?



It’s not you, or the Sonos software, it’s likely it’s the network that the speakers are connected to. 

Not enough data in your post to give much more than a first effort, but try unplugging all the speakers from power, then reboot your router. Once the router comes back up, plug back in the Sonos devices.

If the problems continue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.