I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks
Best answer by ja1279
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Any time you get a Sonos device owned by somebody else, the first thing you should always do is a factory reset.
Any time you gift or sell one of your own Sonos devices, the last thing you should do before disconnecting it is a factory reset.
thanks ive figured it out the Sonos speaker was registered in the store as it was on display had to transfer the account
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Try deleting and reinstalling the Sonos app and rebooting your phone.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.