Are you aiming to create the world's most unfriendly UI? This update is shockingly bad. I can't begin to describe why because it is just rotten through and through, so where to begin? I know that's not very constructive and I'm sorry about that but, just listen to your customers. Just go back to 7 point something and we'll all be a lot happier.
While you're at it could you stop pumping out so many updates. Once a month. Max.
John
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Whether the app is fit for purpose to you has nothing to do with how often or how fast you can expect them to issue modifications. The two are simply not related. You can complain all you wish about the deficiencies of the app, Sonos is welcoming that feedback and promises changes. Doesn't change the fact that you must wait for a series of design, development, testing, and release phases in order to get them, and there are releases already in the queue before them. The clamor for changes does not dictate the speed at which they arrive, the two are not, nor should they be in your mind, related to each other, unless you wish for even worse software over bad.
And according to the infinite monkey theorem, one of them will be awesome. 🙂
+1
Might be worth posting your case number here, to allow the forum moderation folks to get in touch with the support folks to figure out what happened, and get you back on track.
I just migrated to SonoPad and Sonophone, very happy great interface
I don't know how a restaurant works, but if they bring me cold food or the wrong order, I tell them about it, and they fix it. They don't suggest I learn about the restaurant business. Sonos isn't responding to complaints.
They dont bring your fixed food before it is cooked, do they? Same concept applies.
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