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YouTube Music skipping tracks due to song not being encoded properly

  • 1 February 2020
  • 82 replies
  • 5944 views
R
Userlevel 1
Badge +3

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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Best answer by Ryan S 1 May 2020, 19:19

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S
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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

Ryan S
Userlevel 7
Badge +26

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
D

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Thank you so much Ryan!!

I will give YouTube Music a try in a bit and report back if there are any issues.

Thanks!

Ryan S
Userlevel 7
Badge +26

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system. 

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
S
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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system. 

Hi Ryan, as below. Thank you for your time on this

1775145711

 

Ryan S
Userlevel 7
Badge +26

Thanks. I don’t see any errors playing YouTube music on that diagnostic. When was the last time you got one of those errors? Think you could recreate it, send a new diagnostic, and let me know which room you had trouble in?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
V 
thanks, the drift everything works !!!! you are the best !!!!
S
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was yesterday. But I can’t do one right now. Will do later

I
Userlevel 1
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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

 

I hadn’t seen any mention of this in the release notes, so hadn’t tried.


However - so far, so good.  This is fantastic.  I will keep my fingers crossed, and hope the good results continue.

(If any issues, I’ll reach out)

Seriously - THANK YOU.

B

This is an old thread, but I’m experiencing this issue as well. No youtube music song plays to completion due to the encoding error.  I just submitted a diagnostic.  561527646

B

Same problem over here in the Netherlands, specifically on uploaded tracks (I don't know any other service that connects to Sonos and can play uploaded tracks, therefore i still use YTM).

My version is 11.2.3, so i reckon that the version is not the issue…

Hoping for a solution.

P

Hello there. 

 

I’m using YouTube music for a few days now, trying to forget about Google play music (sigh) and I have this issue too. 

Often : a complete loss of connection to the service (while connection is good and the youtube music android app works fine)

Randomly : the message “song not encoded properly”

Like every 10 songs or so : a “scrouiitch” in the stream, very brief, very high tone. 

 

version 11.2.3. Located in France.

Diagnostic id #1105175534

B

Yep, same here in the Netherlands.

S
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Same encoded error and skipping on tracks on Youtube Music on uploaded tracks transfer from Play Music. I don't have this problem with the same tracks played with Google Music or when using any other service on Sonos.

D
Userlevel 2

Same issue here with uploaded tracks in YouTube music.

I wanted to play a particular YouTube video on Sonos, but since it doesn’t support Google Cast, I did the following:

  1. Use one of those YouTube downloader sites to extracted the audio. (I tried it with both with MP3 and M4A.) This is a 40 minute long audio file.
  2. Upload the track to YT Music.
  3. Start playing the track on Sonos One SL.
  4. Trying to seek around just causes the stream to stop playing and seize up, and I eventually get the encoding error. Very frustrating.
  5. Other normal songs on YT Music (not uploaded) seek around without error.

These long 40 minute tracks are sleep / bedtime audio that I like to play. I want the audio quality of Sonos instead of my old bluetooth speaker. But they make it so incredibly difficult to play the audio I want to play on this speaker that I’m not inclined to buy another one for the bedroom.

Why the heck doesn’t Sonos even support Google Cast? I wouldn’t have to jump through all these hoops otherwise.

M

I have the same issue on youtube music. I just spent an hour on chat 02343670. I get encoding error and about 20 seconds later it skips to the next song. I rebooted everything no change. I also can't fast forward on youtube music.

K
Userlevel 7
Badge +16

I've had the same with Mixcloud, can't be an encoding error (as reported) as it's same song that's been played many times before..

V

Same issue here.  YouTube skipping tracks :( - Australia, tried on three different phones same issue

F

I just started having this issues this weekend, anybody else?

R

I have the same problem.  YouTube Music tracks (uploaded from iPhone to Google play and then to YouTube Music) show “song not encoded correctly and then cuts song short after about 2/3 of playing the song and skips to next song and does the same thing.  XM Radio, Spotify play fine thru Sonos.  Songs play fine directly from iPhone speakers.

Wish Sonos would bring back an app capable of playing songs from iPhone.

F

Hi Everyone,

Exact same issue and it is a real pain! Sometimes even normal music just not play on sonos systems, especially the Sonos Beam which is looking more affected by the issue than other sonos models.

When are we going to have a fix for this long lasting issue ?

Rgds,

Fred

J

Same here in the Netherlands.

Observed pattern

  • only with songs from YT Music (after migration from Play Music)
  • approx after 1 minute I get the prompt with the encoding issue
  • every song stops after 03:12 and skips to the next in the playlist
  • I have an S2 setup, no bridge anymore, no wired connections
  • only 1 router/AP
  • I previously noticed that I have one old Play 3 and 3 newer Play 3's in my setup
M

I am having this issue all of a sudden now as well (was not having this problem 2 weeks ago, nothing changed on my side- all services except YTM work fine).  Am on latest version of S2.

Tried it on Apple device and android and same problem -seems to be YTM issue again.  

Any updates on this?

Thanks

C

Any updates on this issue? I'm on the latest software version and keep getting it too. Every track (of uploaded music) plays for a few mins then skips to the next one. It's incredibly annoying. Thanks! Chris

C

Same here in the Netherlands.

Observed pattern

  • only with songs from YT Music (after migration from Play Music)
  • approx after 1 minute I get the prompt with the encoding issue
  • every song stops after 03:12 and skips to the next in the playlist
  • I have an S2 setup, no bridge anymore, no wired connections
  • only 1 router/AP
  • I previously noticed that I have one old Play 3 and 3 newer Play 3's in my setup

This is exactly my setup and the same issue I'm having. I'd love someone from Sonos to address this issue.

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