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I have tried to call Sonos a few times to resolve this and been on hold over an hour and nobody picks up. This has been ongoing for a year or so now. I have about 9 Sonos speakers across my house.

My diagnostic is ************.

 

I have tried resetting the account, doing the mesh network reset. I can't pinpoint where the heck it's coming from. It takes literally a minute for the app to register what is playing and on what speaker. It's super frustrating having thousands of dollars in a “premium system” that operates worse than a basic Bluetooth speaker. 
 

Anyone have any random ideas to fix it? I have 4 ones, 2 fives, arc, playbar and a Roam. I first thought maybe because some speakers are gen 1 and 2 but that doesn't seem right they worked flawlessly for years before.

 

any ideas would be great! 

 

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I have tried to call Sonos a few times to resolve this and been on hold over an hour and nobody picks up. This has been ongoing for a year or so now. I have about 9 Sonos speakers across my house.

My diagnostic is ************.

 

I have tried resetting the account, doing the mesh network reset. I can't pinpoint where the heck it's coming from. It takes literally a minute for the app to register what is playing and on what speaker. It's super frustrating having thousands of dollars in a “premium system” that operates worse than a basic Bluetooth speaker. 
 

Anyone have any random ideas to fix it? I have 4 ones, 2 fives, arc, playbar and a Roam. I first thought maybe because some speakers are gen 1 and 2 but that doesn't seem right they worked flawlessly for years before.

 

any ideas would be great! 

What changed one year ago, when you started experiencing the slow responses? Is it delayed to all rooms or just some? Only when grouping rooms? What network mesh system? Have you set allocated ip addresses for your devices (recommended)? Does your mesh lock to one wifi channel (recommended) or does it auto jump between channels? Does your 2.4 and 5.0 GHz have the same or different (recommended) names? 
 

For help from the community we need a bit more info. Or, call Sonos support as they are the only ones with access to your diagnostics report. 

I always run it grouped. I am seeing I have different IPs for each speaker so maybe that's it. However I have never had to figure out how to map IP addresses to a speaker before? Honestly it's kind of bad design if they expect most people to be able to know how to do that. 
 

I have netgear orbi wifi mesh 6. Yes it locks to one wifi channel. Both 2.4 and 5 are enabled so I am unsure which  is utilized.

 

all I can think is we did move so maybe the system is freaking out since we swapped ISPs. It's the same mesh system though and we had no issues before so.

 

I have tried a few times unplugging them all turning off router, resetting it and plugging back in but they are still assigned ips differently. 
 

 

With the issues over the latest app release, Sonos support seem quite bust at the moment, but speaking to them is probably best. 
 

That said, have a look here: 

There is some specific advice for Orbi mesh networks. 

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