Diagnostics confirmation number 1623634040
For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’.
Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again.
I have tried the following:
Could someone please point me in the right direction…?
Thank you
Best answer by Airgetlam
View originalIt seems like since my last Sonos app update on my iOS device I’m having Spotify issues by trying to use Spotify in Sonos. I keep getting either connection lost or unable to play “xxx” song title. The work around I’ve figured out is to start the playlist from the Spotify app directly, then use Airplay to get your it connected to the Sonos device.
Same ‘connection lost to Spotify’ issue. Happening since this morning. Hasn’t worked all day. Sonos works with all other services. Spotify works fine without Sonos. Diagnostics submitted.
Hopefully, you’ll call them with the number of that diagnostic.
Same here. Having connections lost to Spotify off and on for the last week or two. All other services work fine and Internet is fine.
I refuse to talk to Sonos tech support at this point because I do not have 3 hours to spare.
Seeing the same problem. Seems to have started after update to last Sonos release as prompted by the controller. Other music services: Amazon and Sirius/XM working fine. Build showing as 63288230
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