Answered

Sonos Connect AMP - No Green Light

Forum|Forum|2 years ago
March 29, 2023
2 replies
750 views

Propchek
Contributor I

After factory resetting the Sonos Connect AMP, I am unable to add the device to my account.

I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.

In addition, if I attempt to add the Sonos Connect AMP to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.

Really appreciate any help on this.

Thanks

Best answer by Ken_Griffiths

I’ve seen one ‘almost identical’ post from a different user in the (distant) past, but sadly it turned out that their ‘old’ Connect:Amp had a hardware fault - IIRC it was a failed memory chip. I think they contacted Sonos support and later replaced it with a newer Sonos Amp.

So I fear the worst here, but it is perhaps still worth contacting Sonos Support and see what they can perhaps recommend to try. Here is a link to contact them:

https://support.sonos.com/s/contact

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Ken_Griffiths
Answer
Forum|Forum|2 years ago
March 29, 2023

I’ve seen one ‘almost identical’ post from a different user in the (distant) past, but sadly it turned out that their ‘old’ Connect:Amp had a hardware fault - IIRC it was a failed memory chip. I think they contacted Sonos support and later replaced it with a newer Sonos Amp.

So I fear the worst here, but it is perhaps still worth contacting Sonos Support and see what they can perhaps recommend to try. Here is a link to contact them:

https://support.sonos.com/s/contact

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