I am thoroughly disgusted with the Sonos support world. I have had Sonos speakers for several years, and bough a Move about a year ago. Recently, I put my order in for the Roam; going to send it back when it gets here unless this is resolved within the next 5 business days. Out of the blue, and as several people have stated, my speakers say, “Playing xxx from Amazon”, after I ask Alexa to do so, and nothing plays. This is for ALL online services...MLB, Amazon, TuneIn, etc. I have done ALL troubleshooting tasks including taking it to my business network. None of it has worked. Tired of hearing the same blah, blah, blah, from Sonos. What is the fix???? I’ve invested over $3000 over the years, and used to recommend these to all my friends...Never again!!!
Best answer by Ken_Griffiths
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