S1 App frustrations

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31 replies

Kyle A
Userlevel 4
Badge +12

Hi @kdrvh, thank you for reaching out and welcome to the community.

We do take the feedback seriously and our Sonos Engineers are looking into the firmware.

I would be happy to assist you as much as I can if you allow me to.

If you could get a diagnostic, post the confirmation and we’re going to take a look at it.

If you have other concerns, feel free to reach out.

 

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K

Hi Sonos,

i have spent a fruitless few hours trying to get my system not work.

Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system. 
All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found.

i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years.
Now I am just deflated and disappointed as I contemplate buying a new system I can afford!

Thanks for not showing any loyalty to your customers or systems.

 

I have been a happy Sonos user and advocate for many years. But with the launch of S2 my perfectly running system setup of play 5’s and sound bars are rendered completely useless. No I didn’t want to trade up my systems as I spent $3k on a sound system that worked smooth as silk before.
 

And now, since months; Infinite loops from S1 to S2 Apps, no possibility to access ‘legacy’ units. Playlist unable to play. It’s costing me WAY too much time, and generating quite some frustration. and I have several speakers which are idle now for months. 
Gone is the simplicity and quality that I and many other users are used to. Really really disappointed in Sonos: from hero to zero! Take the feedback seriously and fix the dodgy apps to assist your customers.

 

Kyle A
Userlevel 4
Badge +12

Hi @Osullivan, thank you for the update.

The diagnostic is showing that the Sonos Bridge, Playbar with the 2 Play:1 and the Play:3 are separated on 3 different Household ID.

This is an issue for the Sonos app; it will have trouble connecting all speakers for a group playback and control them since the app can only connect to one household at a time.

On group 1: Sonos Bridge, group 2: Playbar, and the 2 Play:1s and group 3:  Play:3.

To correct this; we would need to Factory Reset 2 of the groups to join them all in 1 group.

To Reset the Sonos Products you can follow this guide. Reset your Sonos product

Then add product or add boost or bridge. Here’s the guide for this step. Add a new Sonos product to an existing system.

Tell us how it goes with the given suggestion.

 

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O
Userlevel 2

Here is the most recent diagnostic. I have tried again a number of times either by connection or find my product to each of the playbar, Sonos 1 and the Sonos 3.

286126044.

Any assistance appreciated, but still a very unhappy product user after being a loud and proud supporter.

Our router is 18months old and I amunprepared to change this as it is top of the range and suits my families needs. It is not the problem, your app and renewal has resulted in these changes.

 

 

O
Userlevel 2

Hi Kyle,

Thank you, but our router is very new up to date. Why should your update make our system obsolete?

It is ridiculous!!!

I will send through diagnostics tomorrow when I can afford to spend another 30 minutes of my time trying to fix a problem your system created.

 

Kyle A
Userlevel 4
Badge +12

hi @Osullivan, thank you for reaching out and welcome to the community.

I understand the frustration you’re having and I’m willing to assist you on troubleshooting.

I would like to take a look at the diagnostic you sent, can you please post the confirmation number.

I would like to know the model of your router as well; to make sure we don’t have any known issue with it.

If you have other concerns, feel free to reach out.

 

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