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Problem streaming Apple Music

  • 20 April 2022
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41 replies

J
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I have a proble with my Sonos one player. When I as Alexa to play Apple Music it plays music. But when I ask for any song or artist it just says “Cannot find in Apple Music”. This has been going on for some time, Sonos told me that the problem was with Amazon but they are not responding to my requests. 

Ken_Griffiths

I have a problem with my Sonos one player. When I ask Alexa to play Apple Music it plays music. But when I ask for any song or artist it just says “Cannot find in Apple Music”. This has been going on for some time, Sonos told me that the problem was with Amazon but they are not responding to my requests. 

What troubleshooting steps were tried with you when you spoke to Sonos Support Staff before they diagnosed the issue was an Amazon problem? - I ask, because there’s no point in just going over the same old ground with you again, if you’ve tried the ‘usual’ things already, like removing the Sonos & Apple skills and deregistering your Sonos component devices and removing the sharing agreement etc.

Can you provide the detail of what was tried already, it might help save some time.

By the way have you tried telephoning Amazon Support? In my own experience of speaking to them in the past, I have always found them to be extremely helpful with these type of account-linking issues?

H

Set up my system today and met with this error. As it's been an ongoing issue for months, I think I'll be sending the whole lot back for a refund since spending nearly a £1k on a system which can't play music is dumb.

E

Same problem here. Have you been able to fix it? I’ve tried all of the above also with no success.

Ken_Griffiths

I guess a quick helpful test here would be to turn off ‘Sync Library’ on the Sonos controller device in the Apple Music App settings (in iOS settings), which removes the iCloud library from the device (it takes a short while to clear all library entries depending on size of library) and then switch the library back on again and see if it is working and populates the local AM App - if it doesn’t, then my thoughts are it’s likely an Apple server issue (er.. ‘perhaps’). 

Airgetlam

Assuming it’s the same issue as last time, and there is no evidence to point that it isn’t, it needs to be fixed by Apple, and not Sonos. 

Bruce
106rallye
Userlevel 7
Badge +17

Though it seems a bit eccentric to me to want Apple Music on an Android Phone, the problems you mention should be rectified. I am not sure though if these are Apple problems or Sonos problems. Have you asked Apple?

M
Userlevel 3
Badge +5

The best way to use Apple Music on a Sonos speaker: Connect your Sonos Bluetooth speaker to your iPhone, a Sonos Roam, of course! 
Open your iPhone’s Apple Music app and download all the music you want to listen… Enjoy it, relax, and forget about all these cutting off and unable to Play issues    

La discapacidad visual no es ningún impedimento, a disfrutar Bros
B

Done the service reauth multiple times, rebooted WiFi, rebooted Sonos, I’m currently on with Sonos support and they say they don’t see an issue with my system. Downdetector.com shows higher than usual number of problems being reported, so it very well could be an AM issue, but I’m wondering if anyone else is experiencing the same. 

This issue is still not fixed. Which is terrible! I can't play Apple Music anymore over Sonos using my Android device. 

 

Please fix this asap!

I've had this issue for several weeks and it makes me wonder why I keep using Sonos!

 

Airgetlam

The last time this was an issue, it was a change at Apple that was required….

Bruce
H

You think Apple can be contacted? 😂 Snowflake...

O

I was having this same issue on android where I would reauthorize and I would get a message that it was completed but I would be unable to browse apple music on the sonos app.

Authorizing apple music on an iPhone got me working again, I am able to browse apple music on android apple and windows after doing so.

In my case there is some disconnect on how sonos is getting authorized with apple music on android. Which seems to be the opposite of what others have experienced.
 

 

When I authorized on my iphone it went through music > safari and I had to re-enter my password. On android it will just flash a whitescreen then show its been authorized. Maybe as a work around on android you may have to uninstall the apple music app then try to authorize to force sonos to go through the web browser instead of the apple music app? Or remove the service and re-add it on the WIndows/OSX desktop app?

Airgetlam

When I click on ‘View real time service status’ next to your post, it shows Apple Music as a green check mark, which, along with the lack of thousands of similar posts, suggests the issue is a local one to your system. 

I’d certainly try re-authorizing the Apple Music service in your controller by removing it completely, waiting five minutes, then adding it back in, which should force an auth with Apple. But if that didn’t work, I’d submit a system diagnostic and call Sonos Support directly to discuss it. They’d be likely to pinpoint the issue in the diagnostic, and help you get back to connecting to Apple Music. 

Bruce
S

for so many people to be having this issue, it is not a local issue to each user.  it would have to be something to do with the apple music account.  FYI if you originally setup you apple music using your phone number, apple music is going to make you switch it to an email.  i think personally that this change is what is messing with the system.

 

J
Badge

I have carried out all the recommended steps. It is an interesting situation. I have an echo input connected to a non Sonos speaker and that works perfectly with Alexa and Apple Music. My Sonos One seems to work with everything except finding songs, artists or my AM playlists. But if I ask to play Apple Music it does and the selection is clearly from music I have played before

Ken_Griffiths

I have carried out all the recommended steps. It is an interesting situation. I have an echo input connected to a non Sonos speaker and that works perfectly with Alexa and Apple Music. My Sonos One seems to work with everything except finding songs, artists or my AM playlists. But if I ask to play Apple Music it does and the selection is clearly from music I have played before

Yes, IIRC it’s the same if you search for tracks too in the Sonos App, the results from the Apple Music will still appear and you can select them to play. You just need to get the AM service plugin interface to work.

I am normally an iOS device user and couldn’t get the Sonos AM service to work either, but I got hold of an Android device and installed the AM app and Sonos App on that device and connected it to my (existing) Sonos system and added the AM service using that device. It worked immediately... it then also began working on every device including my iPhone/iPad. That was from one of the fixes mentioned in other threads here in the community.

The AM service has worked for me ever since I followed that fix.

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