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Question

Playbase wireless issue.

  • 2 October 2020
  • 3 replies
  • 92 views

Hey folks

The wireless of my Playbase stopped working. It does not show in the app. It only works when conneted to LAN.

I had to connect also one of the surrounds (Play:1) to LAN to make the second surround work via WLAN.

I submitted a diagnostics with number 1433264246 from my sonos app.


Best

Rob

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3 replies

Simon B
Userlevel 6
Badge +16

Hi @DaNautilus, Thank you for reaching out and welcome to the community. Thanks for submitting a diagnostic report of your Sonos system, Sorry to hear that you’re having an issue with your Sonos Playbase. Upon checking the Diagnostic information, It shows an issue with your Playbase for the Wifi card. Kindly contact our phone support team for further assistance and options for this issue. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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D

@Simon B thans a lot for the analysis. I will get in contact with sonos support team then.

Simon B
Userlevel 6
Badge +16

Hi @DaNautilus, thanks for the update. Let us know how it goes after contacting our Sonos support team and what they advised you. 

If you have other questions with your Sonos products, feel free to reach out.

The Sonos community is always here to help. 

Help others find useful content by clicking the like button and selecting the best answer to your question
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