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My Alarm is playing Sonos Chime instead of Tunein Radio Station

Help,

This is so annoying and it never used to happen. I have had Sonos Speakers in every room since 2018 and no problem until recently. The first alarm is set for 5am weekdays to play LBC on Tunein. The second one is set for 7am weekends to play Classic FM on Tunein. The problem is totally Random, some days it happens and others it doesn't. I had a 46 minute one to one with Sonos on Wednesday 18th May and the alarms worked for 3 days until the problem started reoccurring, again randomly. The case number is 03899693. 

Hi @GordonRoof 

A Boost is £99 and available here: https://www.sonos.com/en-gb/shop/boost. The 30% discount from the Bridge will take that down to a fraction over £69

If you can’t get your 30% discount by logging in to your Sonos account at www.sonos.com/login, then our sales team will be able to help you - just call 0800 0 265 565 from the UK.

Nothing is guaranteed, which is why I would strongly recommend that you at least test it out with a speaker where you would locate a Boost - if that helps, then a Boost will too. Just be sure to keep either 1m away from any sources of interference (like your router or Sky Q box).

OK, that's what I will do. In the meantime, I will set my google clock to do the alarms. Real shame after spending all that money on Sonos products over the years. Thanks

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